Unit 202 outcome 1
Unit 202
Outcome 1
1.1 The purpose and benefits of continuously improving performance are exceed any limitations and achieve personal goals and those set by team Leaders and management.
1.2 It is good to hear other people’s opinion on your work, in order to see you are doing it right and for help. Also, others can make suggestions on different ways to do things so you can try and test and if the suggestions don't work you can always go back to how you use to complete the process. Encouraging feedback also shows willingness to improve performance.
1.3 Learning and development can improve your own work as it brings new skills to light and should give the employee a better understanding of the job they are doing. Through learning new skills, an employee could realise that they are now able to do a job they previously felt under-qualified for, and also giving you more career options. It could also mean that they could have promotion or salary raise. It can benefit work as well the employee is better qualified and should have a better understanding of their job role.
1.4 The career development in my current role would to become a Claims Handler and pursue up the levels to Claims Specialist. With the experience from being a claims administrator in Direct Group I will have learnt the basics of the claims process and have an understanding of the company systems.
1.5 The possible development opportunities that will arise from my current position could be to further my academic knowledge of the Business Administration role by applying to complete Level 3 in Business Administration. Or, to apply for a claims handling role and apply to complete and NVQ in customer service.
Outcome 1
1.1 The purpose and benefits of continuously improving performance are exceed any limitations and achieve personal goals and those set by team Leaders and management.
1.2 It is good to hear other people’s opinion on your work, in order to see you are doing it right and for help. Also, others can make suggestions on different ways to do things so you can try and test and if the suggestions don't work you can always go back to how you use to complete the process. Encouraging feedback also shows willingness to improve performance.
1.3 Learning and development can improve your own work as it brings new skills to light and should give the employee a better understanding of the job they are doing. Through learning new skills, an employee could realise that they are now able to do a job they previously felt under-qualified for, and also giving you more career options. It could also mean that they could have promotion or salary raise. It can benefit work as well the employee is better qualified and should have a better understanding of their job role.
1.4 The career development in my current role would to become a Claims Handler and pursue up the levels to Claims Specialist. With the experience from being a claims administrator in Direct Group I will have learnt the basics of the claims process and have an understanding of the company systems.
1.5 The possible development opportunities that will arise from my current position could be to further my academic knowledge of the Business Administration role by applying to complete Level 3 in Business Administration. Or, to apply for a claims handling role and apply to complete and NVQ in customer service.