Unit 3
Please note that this Assessment document has 5 pages and is made up of 4 Sections.
Name:
Section 1 – Understand the purpose of information technology in a business environment
1. In relation to your current business environment (or one that you are familiar with), identify at least two different types of information technology that may be used when completing work tasks.
Social Media – in motor insurance, there are a lot of claims that are filed that are suspected to be fraudulent. These cases are either assigned to agents who work from home or in other offices around the country. They would send a friend request on sites such as Facebook or MySpace. If the client has said that they have limited use of their legs or if they've advised that their psycho-social behaviour has been affected, but has posted pictures of themselves at parties or public events without the use of walking aids and obviously enjoying themselves, the claim can be denied. In the event of investigation after payment, the client can face being fined or possible prison time.
Telecommunications Systems – in banking, when clients must be alerted of certain activities, they are sent an SMS via the internet. It may be that they are advising the client of a new product, or that the internet banking facilities will be unavailable on a certain between certain hours. As texts are sent and received in what's considered real time, there will be a 90% chance of the clients reading the message right away, as opposed to receiving a letter in the post or by email. SMS can also be used to send short surveys to clients requesting feedback about a recent call or service. At no cost to client, most of the surveys are completed as they are not as personal as a phone call. In any event, sending and SMS over the internet is not time consuming and very cost effective.
2. What are the benefits to businesses (and others) of using information technology for doing work tasks?
When using
Name:
Section 1 – Understand the purpose of information technology in a business environment
1. In relation to your current business environment (or one that you are familiar with), identify at least two different types of information technology that may be used when completing work tasks.
Social Media – in motor insurance, there are a lot of claims that are filed that are suspected to be fraudulent. These cases are either assigned to agents who work from home or in other offices around the country. They would send a friend request on sites such as Facebook or MySpace. If the client has said that they have limited use of their legs or if they've advised that their psycho-social behaviour has been affected, but has posted pictures of themselves at parties or public events without the use of walking aids and obviously enjoying themselves, the claim can be denied. In the event of investigation after payment, the client can face being fined or possible prison time.
Telecommunications Systems – in banking, when clients must be alerted of certain activities, they are sent an SMS via the internet. It may be that they are advising the client of a new product, or that the internet banking facilities will be unavailable on a certain between certain hours. As texts are sent and received in what's considered real time, there will be a 90% chance of the clients reading the message right away, as opposed to receiving a letter in the post or by email. SMS can also be used to send short surveys to clients requesting feedback about a recent call or service. At no cost to client, most of the surveys are completed as they are not as personal as a phone call. In any event, sending and SMS over the internet is not time consuming and very cost effective.
2. What are the benefits to businesses (and others) of using information technology for doing work tasks?
When using