Unit 3
Chapter 8
1. Define the term empowerment, being sure to distinguish between involvement and empowerment.
Involved employees are asked for their input, but are not given ownership of their jobs. Empowered employees are given ownership of the process and they are responsible for the products or services generated by those processes.
10. What is a quality circle?
A quality circle is a group of employees that meets regularly for the purpose of identifying, recommending, and making workplace improvements.
13. Distinguish between empowerment and enlistment.
Employee enlistment goes beyond empowerment in that it not only allows employees to own their jobs and to innovate but also expects them to do so.
Chapter 9
1. Define the term leadership.
Leadership is the ability to inspire people to make a total, willing, and voluntary commitment to accomplishing or exceeding organizational goals.
2. Explain the concept of a good leader.
Good leaders exhibit the characteristics of balanced commitment, positive role model, good communication skills, positive influence, and persuasiveness.
Good leaders are committed to both the job to be done and the people who must do it, and strike an appropriate balance between the two.
Good leaders project a positive example at all times. Good leaders are good communicators.
Good leaders have influence with the employees and use it in a positive manner.
Finally good leaders are persuasive.
12. Explain what organizations must do to respond effectively to change.
The key to winning the support of employees for change is involvement: Make sure all employees understand that change is driven by market forces, not management. Involve everyone who will be affected by change in planning, and implementing the response to it. Every organization that has to compete is forced to constantly reduce costs, improve quality, enhance product attributes, increase productivity, and identify new markets
Chapter 10
1. What is a team, and why are
1. Define the term empowerment, being sure to distinguish between involvement and empowerment.
Involved employees are asked for their input, but are not given ownership of their jobs. Empowered employees are given ownership of the process and they are responsible for the products or services generated by those processes.
10. What is a quality circle?
A quality circle is a group of employees that meets regularly for the purpose of identifying, recommending, and making workplace improvements.
13. Distinguish between empowerment and enlistment.
Employee enlistment goes beyond empowerment in that it not only allows employees to own their jobs and to innovate but also expects them to do so.
Chapter 9
1. Define the term leadership.
Leadership is the ability to inspire people to make a total, willing, and voluntary commitment to accomplishing or exceeding organizational goals.
2. Explain the concept of a good leader.
Good leaders exhibit the characteristics of balanced commitment, positive role model, good communication skills, positive influence, and persuasiveness.
Good leaders are committed to both the job to be done and the people who must do it, and strike an appropriate balance between the two.
Good leaders project a positive example at all times. Good leaders are good communicators.
Good leaders have influence with the employees and use it in a positive manner.
Finally good leaders are persuasive.
12. Explain what organizations must do to respond effectively to change.
The key to winning the support of employees for change is involvement: Make sure all employees understand that change is driven by market forces, not management. Involve everyone who will be affected by change in planning, and implementing the response to it. Every organization that has to compete is forced to constantly reduce costs, improve quality, enhance product attributes, increase productivity, and identify new markets
Chapter 10
1. What is a team, and why are