Unit 501
Unit 501
Use a nd develop systems that promote communication
1.1
Review the range of groups and individuals whose communication needs must be addressed in own job role. There are a wide range of individuals that I communicate with on a daily basis i.e. clients, support workers, mangers, clients parents, gp’s. Which are different to one another for example if I’m communicating with a client I would use their preferred communication method wherever it would be Makaton or pictorials all depending on which is their preferred means of communication. If I was not to use their preferred means of communication this would cause a barrier and possible upset that that individual. When communicating with support workers to carry out a task I would need to talk clear and slowly so that person could understand instructions and always make sure they understand what the task is I am requesting them to do. I am happy to listen to any concerns that the may have or any issues in the work place or problems they may be having in their personal life. I am happy to use and visual or hearing aids if they require that support. When talking to a manager I will show them respect throughout the conversation and not undermine anyone. I use emails on a regular basis to get in formation to people that do not work at the home for example occupional therapists, Physios. But emails can be sometimes be miss read so I will always make sure they can understand it by a possible follow up phonecall.Communication can sometimes be miss read so I try and always make sure everyone can understand.
1.2
Supporting effective communication within own job role, Answers within my job role as a senior support worker it is important to develop a good relationship my with client’s, support workers (colleagues) and client’s family’s. I use several different forms of communication some I have
Use a nd develop systems that promote communication
1.1
Review the range of groups and individuals whose communication needs must be addressed in own job role. There are a wide range of individuals that I communicate with on a daily basis i.e. clients, support workers, mangers, clients parents, gp’s. Which are different to one another for example if I’m communicating with a client I would use their preferred communication method wherever it would be Makaton or pictorials all depending on which is their preferred means of communication. If I was not to use their preferred means of communication this would cause a barrier and possible upset that that individual. When communicating with support workers to carry out a task I would need to talk clear and slowly so that person could understand instructions and always make sure they understand what the task is I am requesting them to do. I am happy to listen to any concerns that the may have or any issues in the work place or problems they may be having in their personal life. I am happy to use and visual or hearing aids if they require that support. When talking to a manager I will show them respect throughout the conversation and not undermine anyone. I use emails on a regular basis to get in formation to people that do not work at the home for example occupional therapists, Physios. But emails can be sometimes be miss read so I will always make sure they can understand it by a possible follow up phonecall.Communication can sometimes be miss read so I try and always make sure everyone can understand.
1.2
Supporting effective communication within own job role, Answers within my job role as a senior support worker it is important to develop a good relationship my with client’s, support workers (colleagues) and client’s family’s. I use several different forms of communication some I have