Unit 501 Review the Range of Groups and Individuals Whose Communication Needs Must Be Addressed in Own Job Role.
UNIT 501
Review the range of groups and individuals whose communication needs must be addressed in own job role.
There are a wide range of groups and individuals who I communicate with on a daily, weekly, and less frequent basis within my role as hospitality manager at ECC. These include other managers, support workers, clients, support workers, domestics, sales reps, visitors to the site and sales order staff.
I communicate with all of these people in writing and verbally and also by listening. I have to utilise different skills when communicating with the different individuals mentioned, for example clients may need to feel valued supported and understood when I am looking at their dietary needs, I may need to adapt the way I communicate to ensure I am understood, using Makaton for example when talking to some clients. Barriers to communication may occur if I do not assess how to communicate with every individual I have to deal with. When I am speaking with people who I am the manager of I need to know they understand my instructions, and understand that as their superior they have to do the duties that I request of them, this also has to be communicated with a mutual air of respect to ensure people are happy to carry out the tasks I have requested of them. I am happy to use visual aids and also to communicate by example, therefore if I am discussing an issue with the domestics I will quite happily show them what is required and how to achieve the desired result to ensure there is no misunderstanding of the request. It is also vital that I listen to their suggestions and ideas and act upon them to ensure they are always happy and comfortable communicating with me.
When talking to parents it is important to portray empathy and understanding as opposed to sympathy. Listening to what parents have to say is vital to ensure the client receives the best care available in the eyes of the parents especially. Talking to other managers requires mutual
Review the range of groups and individuals whose communication needs must be addressed in own job role.
There are a wide range of groups and individuals who I communicate with on a daily, weekly, and less frequent basis within my role as hospitality manager at ECC. These include other managers, support workers, clients, support workers, domestics, sales reps, visitors to the site and sales order staff.
I communicate with all of these people in writing and verbally and also by listening. I have to utilise different skills when communicating with the different individuals mentioned, for example clients may need to feel valued supported and understood when I am looking at their dietary needs, I may need to adapt the way I communicate to ensure I am understood, using Makaton for example when talking to some clients. Barriers to communication may occur if I do not assess how to communicate with every individual I have to deal with. When I am speaking with people who I am the manager of I need to know they understand my instructions, and understand that as their superior they have to do the duties that I request of them, this also has to be communicated with a mutual air of respect to ensure people are happy to carry out the tasks I have requested of them. I am happy to use visual aids and also to communicate by example, therefore if I am discussing an issue with the domestics I will quite happily show them what is required and how to achieve the desired result to ensure there is no misunderstanding of the request. It is also vital that I listen to their suggestions and ideas and act upon them to ensure they are always happy and comfortable communicating with me.
When talking to parents it is important to portray empathy and understanding as opposed to sympathy. Listening to what parents have to say is vital to ensure the client receives the best care available in the eyes of the parents especially. Talking to other managers requires mutual