Unit two Principles of providing administrative
Unit two: Principles of providing administrative services
Assessment
You should use this file to complete your Assessment.
The first thing you need to do is save a copy of this document, either onto your computer or a disk
Then work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 13 pages and is made up of 9 Sections.
Section 1: Using the telephone
This section will help you to evidence Learning Outcome 1: Understand how to make and receive telephone calls.
Learning objective
Place in Assessment
1.1 Describe the different features of telephone systems and how to use them
Question 1 Page 1
1.2 Describe how to follow organisational procedures when making and receiving telephone calls
Question 2 Page 2
1.3 Explain the purpose of giving a positive image of self and own organisation
Question 2 Page 2
1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. [1.1]
Feature
How / when used
1.Answer phone.
Enables caller to hear your brief message and know roughly when you will get back to them. Also they can leave a detailed message.
2.
Call waiting .
Allows you to know somebody is trying to call you whilst you are already on the phone.
2. Prepare a brief report advising people on:
How to follow organisational procedures when making and receiving telephone calls
The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls.
If possible, use specific information from procedures in your own organisation (or one that you are familiar with). [1.2] [1.3]
To make sure you are well organised for
Assessment
You should use this file to complete your Assessment.
The first thing you need to do is save a copy of this document, either onto your computer or a disk
Then work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 13 pages and is made up of 9 Sections.
Section 1: Using the telephone
This section will help you to evidence Learning Outcome 1: Understand how to make and receive telephone calls.
Learning objective
Place in Assessment
1.1 Describe the different features of telephone systems and how to use them
Question 1 Page 1
1.2 Describe how to follow organisational procedures when making and receiving telephone calls
Question 2 Page 2
1.3 Explain the purpose of giving a positive image of self and own organisation
Question 2 Page 2
1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. [1.1]
Feature
How / when used
1.Answer phone.
Enables caller to hear your brief message and know roughly when you will get back to them. Also they can leave a detailed message.
2.
Call waiting .
Allows you to know somebody is trying to call you whilst you are already on the phone.
2. Prepare a brief report advising people on:
How to follow organisational procedures when making and receiving telephone calls
The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls.
If possible, use specific information from procedures in your own organisation (or one that you are familiar with). [1.2] [1.3]
To make sure you are well organised for