United States Postal Service – Reinvesting The Vision
Shari Denise Holloway
BSOP 588 – Managing Quality
Final Project
United States Postal Service – Reinvesting The Vision
Keller University
Professor Sharon Radke
February 26, 2013
Abstract
The United States Postal Service’s (USPS) CustomerPerfect performance management system, describes what was to be of the Postal Service mission, vision and goals to drive the growth deliver reliable, secure, prompt and cost-effective universal service. Though USPS describes customer perfect as their goal, there are examples of poor quality levels, poor service design, and high level of internal/external failures. As a Quality Management Consultant and with the Post Master and Executives of the USPS we will work to recommend ways to improve quality management initiatives to address some of the afore mentioned problems.
The Postal Service has committed to continuous improvement, with concern for serving the customer, concern for the employee and concern for the bottom-line interest in the measures of business performance. The measures need to be put in place to be the crucial building mechanism of the postal business.
History of the United States Postal Service The United States Postal Service, also know to the world as the Post Office, is a independent agency under the United Stated Federal Government, with authority and responsibility to provide and deliver postal services throughout the United States including Military Bases and outside of the country.
USPS was one of the few independent agencies authorized by the executive branch of the Government of United States under the U.S. Constitution, established in 1775 by Congress, honorably naming Benjamin Franklin the first United States postmaster general.
They employ over 574,000 workers and operate over 260,000 vehicles. The USPS is the operator of the largest vehicle fleet in the world. Delivering mail and serving Americans, regardless of geography,
BSOP 588 – Managing Quality
Final Project
United States Postal Service – Reinvesting The Vision
Keller University
Professor Sharon Radke
February 26, 2013
Abstract
The United States Postal Service’s (USPS) CustomerPerfect performance management system, describes what was to be of the Postal Service mission, vision and goals to drive the growth deliver reliable, secure, prompt and cost-effective universal service. Though USPS describes customer perfect as their goal, there are examples of poor quality levels, poor service design, and high level of internal/external failures. As a Quality Management Consultant and with the Post Master and Executives of the USPS we will work to recommend ways to improve quality management initiatives to address some of the afore mentioned problems.
The Postal Service has committed to continuous improvement, with concern for serving the customer, concern for the employee and concern for the bottom-line interest in the measures of business performance. The measures need to be put in place to be the crucial building mechanism of the postal business.
History of the United States Postal Service The United States Postal Service, also know to the world as the Post Office, is a independent agency under the United Stated Federal Government, with authority and responsibility to provide and deliver postal services throughout the United States including Military Bases and outside of the country.
USPS was one of the few independent agencies authorized by the executive branch of the Government of United States under the U.S. Constitution, established in 1775 by Congress, honorably naming Benjamin Franklin the first United States postmaster general.
They employ over 574,000 workers and operate over 260,000 vehicles. The USPS is the operator of the largest vehicle fleet in the world. Delivering mail and serving Americans, regardless of geography,