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University of southeast
Southeastern University

Situation:

Situation in the University:
Heather Sloman was a buyer in the purchasing department of Southeastern University.
Heather reports to Glen Meredith, a senior buyer of Computer and Business Products.
The university was one of the largest universities in the states, with more than 25,000 students and approximately 3,500 staff.
The school had the centralized supply structure and Blake Hyatt, the purchasing director reported to the university’s VP of administration.
The purchasing department dealt with negotiating with suppliers, signing contracts, and supervising the execution of contracts.
The purchasing department had three buying groups to handle about 20 requests daily and the total dollar volume of purchases amounted to $75M of goods and services yearly.
Purchasing policy in the department:
A. Small amount of purchases, less than $100, could be paid with cash.
B. A purchasing card could be used to purchase goods and services less than $1,000.
C. For a purchasing requisition policy, it was required to have at least two written quotations for purchase amount over $7,500 and a minimum of three quotations for purchase over $15,000.
D. In the recent year, government regulated any RFQs (request for quotation form) in excess of $10,000 needed to announce on the internet.
Lists of around 1,200 approved suppliers were maintained by the purchasing department. Selection cateria was followed by a weighted average evaluation system.
(1) Price, 50 %
(2) Compliance with specifications, 25%
(3) Service, 20%
(4) Partnership, 5%
It was university policy that any purchases required approval from purchasing department. However, there were about 275 cases signed without prior approval of purchasing.

The folding machine issue:
Walter Charbonneau, a manager of the university registrar’s office.
The office of registrar had to deal with 160,000 pieces of mail yearly coming from four major peaks. 50-60 people could be

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