Ups Competes Globally with Information Technology
UPS competes globally with information technology
Case study questions
1-The inputs of the UPS’s package tracking system are the shipping information on the package label. The processing is done by the bar code devices that will transform these inputs into outputs which are the data about the progress of the packages displayed on computers in the customer service department and on the UPS website 2-UPS uses the following technologies the scannable bar-coded label attached to a package, the delivery information acquisition device (DIAD) and the UPS package tracking system. The information on the smart label is transmitted to one of the UPS’s computer center. Dispatchers use special software to create the most efficient delivery route for each driver taking into consideration traffic weather condition and the location of each stop. Thanks to this technology UPS can guarantee that the package will arrive on time with no delays. The DIAD shows the driver his route and it captures customer’s signature along with pickup and delivery information. This data is transferred to UPS computer network for storage and processing. The information can be accessed worldwide to provide proof of delivery to customers making the firm more credible and reliable. Finally the package tracking system allows customers to track their packages. This technology adds value to the company costumers will feel much safer doing business with this firm knowing that they can track the packages to their destination simply by accessing the UPS website.
3-the UPS information system solves many problems. It saves delivery trucks 28 million miles a year as result burning 3 million fewer gallons of fuel. As a result UPS can charge a low price for its services. Moreover this information system allows customers to track their packages on the road very easily. This feature adds credibility to the firm allowing for growth in number of customers and finally this information system will guarantee that
Case study questions
1-The inputs of the UPS’s package tracking system are the shipping information on the package label. The processing is done by the bar code devices that will transform these inputs into outputs which are the data about the progress of the packages displayed on computers in the customer service department and on the UPS website 2-UPS uses the following technologies the scannable bar-coded label attached to a package, the delivery information acquisition device (DIAD) and the UPS package tracking system. The information on the smart label is transmitted to one of the UPS’s computer center. Dispatchers use special software to create the most efficient delivery route for each driver taking into consideration traffic weather condition and the location of each stop. Thanks to this technology UPS can guarantee that the package will arrive on time with no delays. The DIAD shows the driver his route and it captures customer’s signature along with pickup and delivery information. This data is transferred to UPS computer network for storage and processing. The information can be accessed worldwide to provide proof of delivery to customers making the firm more credible and reliable. Finally the package tracking system allows customers to track their packages. This technology adds value to the company costumers will feel much safer doing business with this firm knowing that they can track the packages to their destination simply by accessing the UPS website.
3-the UPS information system solves many problems. It saves delivery trucks 28 million miles a year as result burning 3 million fewer gallons of fuel. As a result UPS can charge a low price for its services. Moreover this information system allows customers to track their packages on the road very easily. This feature adds credibility to the firm allowing for growth in number of customers and finally this information system will guarantee that