Using Information Technology to Improve Food Service
USING INFORMATION TECHNOLOGY TO IMPROVE FOOD SERVICE
SUBMITTED BY: VICTORIA BERAHMANDPOUR
PROFESSOR: PATRICK DEELY
IS535
DATE: 12/15/12
Table of Contents
Abstract 3
Brief Company background 4
Discussion of business problem(s) 5
High level solution 6
Benefits of solving the problem 7
Business/technical approach 8
Business process changes 9
Technology or business practices used to augment the solution 9
Conclusions and Overall recommendations 10
High-level implementation plan 10
Summary of project 12
References 13
Abstract
In this proposal, I will discuss multiple choices for food service business and how to improve sales and customer satisfaction by applying information technology. For this project, I chose Olive Garden restaurants which I used to work for eight years. Olive Garden belongs to Darden Inc., which owned 1961 restaurants, including Olive Garden, Red Lobster, Bahama Breeze, LongHorn Steakhouse, and more. Olive Garden started in 1982. At this time, Olive Garden has 786 restaurants in United States.
Business problems at Olive Garden are sales and not catching up with pace of guest satisfaction. Their guest review is reducing daily and most concern is about long wait and bad service. Some guest complains are about bad management and also they didn’t get what they expect from services and foods. Because of shortage of computer for server for ordering, and shortage of inventory, Olive Garden lose profits and low rate feedback from their guests. These problems will be minimized if company use electronic device for server to order directly to kitchen, and send accurate inventory to the supplier to prevent from short inventory. Adding modest technology can improve business value, reduce, expenses,
SUBMITTED BY: VICTORIA BERAHMANDPOUR
PROFESSOR: PATRICK DEELY
IS535
DATE: 12/15/12
Table of Contents
Abstract 3
Brief Company background 4
Discussion of business problem(s) 5
High level solution 6
Benefits of solving the problem 7
Business/technical approach 8
Business process changes 9
Technology or business practices used to augment the solution 9
Conclusions and Overall recommendations 10
High-level implementation plan 10
Summary of project 12
References 13
Abstract
In this proposal, I will discuss multiple choices for food service business and how to improve sales and customer satisfaction by applying information technology. For this project, I chose Olive Garden restaurants which I used to work for eight years. Olive Garden belongs to Darden Inc., which owned 1961 restaurants, including Olive Garden, Red Lobster, Bahama Breeze, LongHorn Steakhouse, and more. Olive Garden started in 1982. At this time, Olive Garden has 786 restaurants in United States.
Business problems at Olive Garden are sales and not catching up with pace of guest satisfaction. Their guest review is reducing daily and most concern is about long wait and bad service. Some guest complains are about bad management and also they didn’t get what they expect from services and foods. Because of shortage of computer for server for ordering, and shortage of inventory, Olive Garden lose profits and low rate feedback from their guests. These problems will be minimized if company use electronic device for server to order directly to kitchen, and send accurate inventory to the supplier to prevent from short inventory. Adding modest technology can improve business value, reduce, expenses,
References: 1. The New York Times. Monday, December 17, 2012, Business section http://topics.nytimes.com/topics/news/business/companies/darden_restaurants/index.html