Uttara Bank Limited in Small and Medium Enterprise (Sme) Sector
CHAPTER ONE
INTRODUCTION
1. Background of the Report
Modern banking system plays a vital role for a nation’s economic development. Over the last few years, the banking world has been undergoing many changes due to deregulation, technological innovations, globalization etc. These changes also made revolutionary changes of a country’s economy. Present world is changing rapidly to face the challenge of competitive free market economy. It is well recognized that there is an urgent need for better-qualified management and better-trained staff in the dynamic global financial market. Bangladesh is no exceptions of this trend. Banking Sector in Bangladesh is facing challenges from different angles though its prospect is bright in the future. Since banking industry is a highly service oriented industry, its overall success depends on the customers’ satisfaction regarding its service and perceived image of the banking services. So, no matter how good the bank’s management or employees are, if it cannot create a good image in the minds of the customers and cannot maintain its standards as promised, and then it won’t be able to increase its market share and loyalty among customers. Uttara Bank Limited is always ready to maintain the highest quality of service by upgrading banking technology prudence in managing and applying high standard of business ethics through its established commitment and heritage. Objectives of a private institution like IBBL are to maximize profit through optimum utilization of resources by providing best customer service.
2. Statement of the problem
Uttara Bank Limited is one of the renowned private banks of our country. SME as it is one of the major functions of a commercial bank and a profit making issue. This reports to show how Uttara Bank Limited is managing and facilitating SME banking in Bangladesh.
3. Objective of the Report
The primary
INTRODUCTION
1. Background of the Report
Modern banking system plays a vital role for a nation’s economic development. Over the last few years, the banking world has been undergoing many changes due to deregulation, technological innovations, globalization etc. These changes also made revolutionary changes of a country’s economy. Present world is changing rapidly to face the challenge of competitive free market economy. It is well recognized that there is an urgent need for better-qualified management and better-trained staff in the dynamic global financial market. Bangladesh is no exceptions of this trend. Banking Sector in Bangladesh is facing challenges from different angles though its prospect is bright in the future. Since banking industry is a highly service oriented industry, its overall success depends on the customers’ satisfaction regarding its service and perceived image of the banking services. So, no matter how good the bank’s management or employees are, if it cannot create a good image in the minds of the customers and cannot maintain its standards as promised, and then it won’t be able to increase its market share and loyalty among customers. Uttara Bank Limited is always ready to maintain the highest quality of service by upgrading banking technology prudence in managing and applying high standard of business ethics through its established commitment and heritage. Objectives of a private institution like IBBL are to maximize profit through optimum utilization of resources by providing best customer service.
2. Statement of the problem
Uttara Bank Limited is one of the renowned private banks of our country. SME as it is one of the major functions of a commercial bank and a profit making issue. This reports to show how Uttara Bank Limited is managing and facilitating SME banking in Bangladesh.
3. Objective of the Report
The primary
Bibliography: 1. Annual Report of Uttara Bank Limited (2008).