Walmart Research Paper
MGT 348 Wal-Mart is a multi-billion dollar international department store chain that has grown to be one of the largest companies in the world and employs nearly 2.1 million people (Fortune 500). Domestic to the United States, Wal-Mart has always been a very democratic business focused on the masses and the meeting of their needs in the most convenient ways possible. It is for this reason that Wal-Mart falls perfectly into the stakeholder model of BGS. The stakeholder model is defined as “an entity that is benefitted or burdened by the actions of a corporation or whose actions may benefit or burden the corporation” (Steiner & Steiner, 2009 11 ed. P. 16). The corporation has an ethical duty toward these entities. These can be divided into two categories based on the nature of the relationship. The first group consists of primary stakeholders who are a small number of constituents for which the impact of the relationship is immediate, continuous, and powerful on both the firm and constituent. They are stockholders, customers, employees, communities, and governments. The second group consists of secondary stakeholders who include a possibly broad range of constituents in which the relationship involves less mutual immediacy, benefit, burden, or power to influence. Examples are activist groups, trade associations, and schools (Steiner & Steiner, 2009, p. 16).
The clearest and most simple example that shows how Wal-Mart takes a stakeholder approach to BGS can be found on the Wal-Mart corporate website. Within the culture section of the website the user can access to the three basic beliefs and values of the corporation which are: respect for the individual, services to customers, and striving for excellence. These same ideas are included in the basic training package for all incoming employees. According to these examples of engrained stakeholder mentality on an employee and customer service level the basic idea of Wal-Mart corporation speaks to the values
The clearest and most simple example that shows how Wal-Mart takes a stakeholder approach to BGS can be found on the Wal-Mart corporate website. Within the culture section of the website the user can access to the three basic beliefs and values of the corporation which are: respect for the individual, services to customers, and striving for excellence. These same ideas are included in the basic training package for all incoming employees. According to these examples of engrained stakeholder mentality on an employee and customer service level the basic idea of Wal-Mart corporation speaks to the values
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