Walmart Total Quality Management
Total Quality Management
Featuring WalMart
Matthew Piga
MGT332
Total Quality Management
• Total Quality
Management is defined as a goal that is set by management for long term success in customer satisfaction.
Wal-Mart Founded
• Wal-Mart, a multinational retail corporation, was founded by a man named Sam Walton in
1962.
• This corporation is considered the largest discounted retailer in the entire world.
• The very first Wal-Mart store opened in
Rogers, Arkansas on July 2, 1962.
Expanding Corporation
• Within only five years of opening the first Wal-Mart, the company was already operating over two dozen stores, as well as bringing in over twelve million dollars just in sales.
• In mid 1970s, Wal-Mart was expanding quickly and had already opened fifty-one stores along with bring in over seventy-eight million dollars in sales.
Changes to Succeed
• In 1983, Walton introduced the grand opening of Sam’s
Club which is similar to
Wal-Mart, except they sell food and perishable and items in bulk to attract those who shop in large quantities. • In 1988, the first
Wal-Mart
Superstore opened in Washington,
Montana. Wal-Mart
Superstore offered additional products and services, such as groceries and an auto center.
Growth, Expansion, &
Convenience
• Wal-Mart expanded outside of the United
States by opening stores in Canada in
1994.
• Wal-Mart expanded outside of North
America in 1996 and 1999 by opening stores in China and the United Kingdom.
• In 2000, Wal-Mart founded their online website (www.walmart.com) where customers could order and have items delivered to their home or to their local store. Problems & Issues
• One of Wal-Mart’s main issues was customer convenience and being able to satisfy their customers.
• Customers of Wal-Mart would have to stand in long lines due to a certain amount of registers being open at a time. Solutions to Customer Convenience
• Wal-Mart created their online website to make purchasing more convenient and much easier.
• When
Featuring WalMart
Matthew Piga
MGT332
Total Quality Management
• Total Quality
Management is defined as a goal that is set by management for long term success in customer satisfaction.
Wal-Mart Founded
• Wal-Mart, a multinational retail corporation, was founded by a man named Sam Walton in
1962.
• This corporation is considered the largest discounted retailer in the entire world.
• The very first Wal-Mart store opened in
Rogers, Arkansas on July 2, 1962.
Expanding Corporation
• Within only five years of opening the first Wal-Mart, the company was already operating over two dozen stores, as well as bringing in over twelve million dollars just in sales.
• In mid 1970s, Wal-Mart was expanding quickly and had already opened fifty-one stores along with bring in over seventy-eight million dollars in sales.
Changes to Succeed
• In 1983, Walton introduced the grand opening of Sam’s
Club which is similar to
Wal-Mart, except they sell food and perishable and items in bulk to attract those who shop in large quantities. • In 1988, the first
Wal-Mart
Superstore opened in Washington,
Montana. Wal-Mart
Superstore offered additional products and services, such as groceries and an auto center.
Growth, Expansion, &
Convenience
• Wal-Mart expanded outside of the United
States by opening stores in Canada in
1994.
• Wal-Mart expanded outside of North
America in 1996 and 1999 by opening stores in China and the United Kingdom.
• In 2000, Wal-Mart founded their online website (www.walmart.com) where customers could order and have items delivered to their home or to their local store. Problems & Issues
• One of Wal-Mart’s main issues was customer convenience and being able to satisfy their customers.
• Customers of Wal-Mart would have to stand in long lines due to a certain amount of registers being open at a time. Solutions to Customer Convenience
• Wal-Mart created their online website to make purchasing more convenient and much easier.
• When