A(n) _____ is a neutral facilitator between employees and managers who assists in resolving workplace disputes complaint team
ombudsperson
peer-review panel
grievance committee
2.
The concept of _____ requires an employer not only to produce persuasive evidence of an employee’s liability or negligence, but also to provide the employee a fair hearing and to impose a penalty appropriate to the proven offense.
just cause
positive discipline
the hot-stove rule
progressive discipline
3. A worker being fired for actions ranging from filing a workers’ compensation claim to reporting safety violations to government agencies is called
unfair dismissal
retaliatory discharge
red-hot-stove discipline
just cause
4. Mediation is most successful when
disputants see mediators as fair
the mediator’s advice has the force of a government writ
mediators are assigned by the courts to intervene
the mediator acts as a judge in the negotiations
5. One distinctive feature of the U.S. system compared with other countries is
collective agreements are of fixed duration that embody a sharp distinction between negotiation of and interpretation of an agreement
centralized collective bargaining
selective representation
low union dues and small union staffs
6. The right of employees to strike in support of their bargaining demands is protected by
the Taft-Hartley Act
collective bargaining agreements
state law
the Landrum-Griffin Act
7.
_____ refers to an employment relationship between an employer and an employee, under which either party can terminate the relationship without notice for any reason not prohibited by law.
An implied promise
Due process
Employment at will
Fiduciary duty of loyalty
8. While mediation assists the parties to reach their own settlement, _____ hears the positions of both and decides on