West Coast University Case

In order to give a proper recommendation on how West Coast University Student Health Services Primary Care Clinic could improve the level of service that is provided to their patients, it is necessary to analyze the hard data to find out what is causing the long wait times. To see if there is any way that the PCC can reduce wait time, we must first investigate how the PCC is staffed and how quickly the clinicians can process a patient. We are given information that a clinician spends about 20 minutes with a patient and 5 minutes to make notes and add them to the patient’s file. So if we were to try to figure out how many patients one clinician could see in an hour, we would get these results:
(1patient/25min)(60min) = 2.4 patients per hour
Now, we need to look at the current staffing table and the average amount of patients arriving in the walk in clinic to see if there is enough coverage using the current staffing table.
Current System: Staffing Schedule
Walk-in Clinic

Monday
Tuesday
Wednesday
Thursday
Friday

MD
NP
MD
NP
MD
NP
MD
NP
MD
NP
8am-9am
2
1
0
0
2
1
2
1
2
1
9am-10am
2
1
2
1
2
1
2
1
2
1
10am-11am
2
1
2
1
2
1
2
1
2
1
11am-12pm
2
1
2
1
2
1
2
1
4
2
12pm-1pm
0
0
0
0
0
0
0
0
0
0
1pm-2pm
4
2
2
1
4
4
2
1
4
2
2pm-3pm
4
2
2
1
4
4
2
1
4
2
3pm-4pm
4
2
2
1
4
4
2
1
4
2
4pm-5pm
2
1
2
1
2
2
2
1
4
2
Summary of Arrival and Waiting Times
Average Patient Arrival Times for Walk-in Clinic

Monday
Tuesday
Wednesday
Thursday
Friday

8am-9am
13
13
13
13
13
9am-10am
12
12
12
12
12
10am-11am
12
12
12
12
12
11am-12pm
12
12
12
12
12
12pm-1pm
Closed
Closed
Closed
Closed
Closed
1pm-2pm
13
13
13
13
13
2pm-3pm
12
12
12
12
12
3pm-4pm
8
8
8
8
8
4pm-5pm
3
3
3
3
3
By looking at the two charts, we can infer that if there are 13 patients coming into the PCC on Monday and there are only 3 clinicians