Westjet Case Study
Cheryl saw many opportunities in the IT model at WestJet. The first step she took was to reorganize IT, support business goals with IT, and make changes to planning and budgeting. She wanted to make IT more receptive to corporate requirements. A change in the governance model was necessary as it would help the company to grow strong and move to the next level.
During the first month, Cheryl concentrated on benchmarking IT. She brought in two performance and benchmarking experts to conduct the study of companies. The study enabled WestJet to compare its resources, personnel, and budget to the industry. Cheryl took the steps to assess the most crucial aspects of business in order to move forward. She knew communication was very important,
and she spent time explaining this fact and help members to become a team. The process helped her to establish trust with the team and the team became stronger than before.
Cheryl did everything to make WestJet successful. Even though she faced challenges and complications, she knew that getting everyone on board was the way to go. One of the problems is that the WestJet systems were sophisticated but separate. Hence, they and could not integrate into international reservation systems. Good communication and ensuring everyone understood the vision would ensure WestJet is a force to reckon. The major problems that Smith discovered include problems in IT structure, planning, lack of a backup system, and lack of standards for handling outages and changing management (Munro & Khan, 2013).
During the first month, Cheryl concentrated on benchmarking IT. She brought in two performance and benchmarking experts to conduct the study of companies. The study enabled WestJet to compare its resources, personnel, and budget to the industry. Cheryl took the steps to assess the most crucial aspects of business in order to move forward. She knew communication was very important,
and she spent time explaining this fact and help members to become a team. The process helped her to establish trust with the team and the team became stronger than before.
Cheryl did everything to make WestJet successful. Even though she faced challenges and complications, she knew that getting everyone on board was the way to go. One of the problems is that the WestJet systems were sophisticated but separate. Hence, they and could not integrate into international reservation systems. Good communication and ensuring everyone understood the vision would ensure WestJet is a force to reckon. The major problems that Smith discovered include problems in IT structure, planning, lack of a backup system, and lack of standards for handling outages and changing management (Munro & Khan, 2013).