"The one thing competition can never steal from you is the relationship you have with your people and the relationship they have with your customers"
Innovation is the key in business. However any new strategy, be it on price or service is immediately known by competitors and replicated. Copying is inevitable. This means that the only real competitive edge is the relationship you have with your employees and your customers. If your employees trust you, respect you and believe in your goals then all the other factors like good customer service, product quality, pricing, marketing and delivery comes automatically.
This book is all about how to create a positive environment at home and at work. This can be attained by catching people doing things right and praising them when they make progress. At work, building positive relationships helps you become more productive, achieve greater results and create an ambience where everyone starts enjoying their work and find it challenging. At home, it helps remove communication gaps and strained relationships and helps in creating a joyful atmosphere.
About a year back, my dad had asked me to give this book a read. Now that I have finally done it, the challenge is to see whether I can make these principles work for me too.
About the Authors
Ken Blanchard's books have helped more than 20 million worldwide discover effective leadership.
Kenneth Blanchard is an American businessman, as well as a consultant, speaker, trainer, and author on management and leadership.He owns the Ken Blanchard Companies, a family-owned business in San Diego, California and is well-known for developing the Blanchard and Hersey Model of situational leadership theory together with Paul Hersey. With Spencer Johnson, he developed the One Minute Manager concept, and co-authored a series of books on it. His One Minute Manager Library has collectively sold more than 7 million copies and has been