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What Are Nordstrom Symbols

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What Are Nordstrom Symbols
All customers know Nordstrom’s good policy and we have a huge amount of loyal customer that just buying from our store. The store I am working at, is the largest store in Washington DC area with the highest volume.

Physical symbols: Nordstrom size (200,000 sq. ft. on 3 floors) and it opened in 1988. Our department is in the 2nd floor with shoe department, handbag, men, accessories and jewelries and they change visual every week.

Behavioral symbols: When they get ride off (sending them home) for time kipping or not giving great customer service.

Verbal Symbols: When managers from another store have a competition with our store and if they lose they must have a T shirt with our team name for entire day or wise versa.

Ritual performances:
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