Which of the following is the correct definition of the service catalog
1. Which of the following is the correct definition of the service catalog?
A database or document with information about all live IT services
2. Which of the following is included in a service catalog?
1. Customer-facing services
2. Strategic services
3. Supporting services
4. Retired services 1 and 3
3. Which of the following statements about the service catalog is true?
1. The service catalog forms part of the service portfolio.
2. The service portfolio forms part of the service catalog.
3. There is no relationship between the service catalog and the service portfolio.
4. Customer-facing services appear in the service catalog, and supporting services appear in the service portfolio.
Hint
1 only
4. Availability is calculated using the formula AST-DT/AST 100. What do the terms AST and DT refer to?
Hint
AST = agreed service time, DT = downtime
5. Availability management considers VBFs. What does VBF stand for?
Hint
Vital business functions
6. Which of these statements is not correct?
Hint
MTBSI stands for maximum time before service interruption.
7. Which of the following are terms used in availability management?
1. Reliability
2. Resilience
3. Resistance
4. Attainability
5. Serviceability
6. Maintainability
7. Detectability
Hint
1, 2, 5, 6
8. Which of the following are responsibilities of information security management?
1. Defining the protection required for systems and data
2. Undertaking risk assessments
3. Producing the Information security policy
4. Implementing security measures to new systems during service transition
Hint
1, 2, and 3
9. Information security management keeps information about security in what?
Hint
SMIS
10. Which of the following are responsibilities of supplier management?
1. Negotiating with internal suppliers
2. Negotiating with external suppliers
3. Monitoring delivery against the contract
4. Ensuring value for money Hint
2, 3, and 4
11. Which of the following are categories of supplier described in
A database or document with information about all live IT services
2. Which of the following is included in a service catalog?
1. Customer-facing services
2. Strategic services
3. Supporting services
4. Retired services 1 and 3
3. Which of the following statements about the service catalog is true?
1. The service catalog forms part of the service portfolio.
2. The service portfolio forms part of the service catalog.
3. There is no relationship between the service catalog and the service portfolio.
4. Customer-facing services appear in the service catalog, and supporting services appear in the service portfolio.
Hint
1 only
4. Availability is calculated using the formula AST-DT/AST 100. What do the terms AST and DT refer to?
Hint
AST = agreed service time, DT = downtime
5. Availability management considers VBFs. What does VBF stand for?
Hint
Vital business functions
6. Which of these statements is not correct?
Hint
MTBSI stands for maximum time before service interruption.
7. Which of the following are terms used in availability management?
1. Reliability
2. Resilience
3. Resistance
4. Attainability
5. Serviceability
6. Maintainability
7. Detectability
Hint
1, 2, 5, 6
8. Which of the following are responsibilities of information security management?
1. Defining the protection required for systems and data
2. Undertaking risk assessments
3. Producing the Information security policy
4. Implementing security measures to new systems during service transition
Hint
1, 2, and 3
9. Information security management keeps information about security in what?
Hint
SMIS
10. Which of the following are responsibilities of supplier management?
1. Negotiating with internal suppliers
2. Negotiating with external suppliers
3. Monitoring delivery against the contract
4. Ensuring value for money Hint
2, 3, and 4
11. Which of the following are categories of supplier described in