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Why Is Global Tel-Link Important To Prisons?

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Why Is Global Tel-Link Important To Prisons?
The nation’s largest provider of prison telephone services, Global Tel-Link, is under fire for charging inmate's families exorbitant rates to talk to their loved ones. Having to restrict contact with imprisoned loved ones hurts families, especially younger children, who don't understand why they cannot talk to their mom or dad except in rare instances. Prisoners also suffer; keeping in regular contact with family eases the stress of imprisonment and gives inmates a reason to behave well and earn an early release. Prisons are not concerned about Global Tel-Link's high rates, according to CONSUMERIST, because prisons award telephone contracts based on which company gives the prison the highest revenue share earned from inmate calls.

The New York Times claims that the FCC is investigating the $1.2 billion-a-year prison phone industry, however, prison and jail officials fiercely oppose any attempt to stop Global Tel-Link and other telephone providers from paying commissions. …show more content…
Global Tel-Link's customer services also gets low marks, however, prisons and jails don't place a high value on customer service or call quality when awarding contracts. If someone wants to accept telephone calls from a family member incarcerated in a facility that has a contract with Global Tel-Link, they have to pay the price, since there is no other
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