Willow Care Home

I have changed all names due to confidentiality. I have visited Willow care home and I am going to produce a report regarding the information I have found out on how Willow care home effectively communicates with its service users. Furthermore, I will be looking at how they provide for their clients’ needs and how they look after them. I will be focusing on the elderly in Willow care home, which also has a section for clients with dementia.

Department of Health
The Department of Health helps people across England to live a better life for longer. The care in England is led, shaped, and funded by the Department of Health. The department employs 2,160 staff who work in locations across the country. It is responsible for leading health and care,
Their aim is for everyone to have greater control of their health and well-being and offer support to help people live longer. In addition to this, NHS England shares out more than hundred billion in funds and supports local health services that are led by groups of GPs (CCGs). It brings together expertise to ensure national standards are consistent across the country. The three components of quality in the NHS are: experience of care, clinical effectiveness, and patient safety. NHS England comprises around 6,500 staff in 50 sites around
The staff to residents’ ratio at daytime is 5:32 and 3:15 at night. Willow care homes purpose is to help the elderly with residential, nursing, respite and dementia care. The residents’ rooms are comfortable, well-furnished and come with ensuite facilities. As well as having its own hair salon, Willow care home has a coffee shop – a perfect place for relatives to talk – plus its own cinema room. The home is divided into four suites, and each suite has its own dining room and lounge area. The smaller communities help residents who are living with dementia feel secure. There are daily group and individual activities you can do including, music, games, and event trips. You can also have access to internet; therefore, residents can talk to their loved ones. Willow care home’s gardens are also a big feature. They have wheelchair accessible pathways, seating areas and outdoor space for the warmer months. The residents can also have space for plants and bird feeders. Residents’ health and wellbeing are a vital priority in the care home. The home is close to the health centre and GP surgery, and next door to a Hospital and the Hearing Care Centre. They have developed strong links with local doctors and other healthcare providers who regularly visit the home; therefore, they have a good working relationship and can provide for the resident’s needs. The resident’s beliefs are important; therefore, there are local places of worship to