Working as a Waitress at Golden Sand Resort and Spa

QUANG NAM UNIVERSITY
DEPARTMENT OF FOREIGN LANGUAGES

AN INTERNSHIP REPORT

Title:
Working at a waitress at Golden Sand Resort and Spa Hoi An - Vietnam

Name: Kieu Thi Thu Le Class: English K09 Supervisor: Nguyen Thi Tinh Thao . MA

Quang Nam, March 2013 TABLE OF CONTENTDS

A. INTRODUCTION 4
I. Reasons for choosing Golden Sand Resort and Spa Hoi An - Viet Nam: 4
II. Objectives: 5
III. Methodology: 5
IV. Results: 5
B. CONTENTS 6
CHAPTER 1: AN OVERVIEW OF THE COMPANY 6
I. Background information of Golden Sand Resort And Spa 6
1.1. The formation and development of the resort and spa 6
1.2 Location 7
1.3 Scale 7
1.4 Diagram of organized machinery of the resort: 9
1.5 Functions and duties of Golden Sand Resort and Spa 9
1.5.1. Functions 9
1.5.2. Duties 10
1.6. Structure of department of the resort 10
1.6.1. Function and duties of each department 10
1.6.2. Technical facilities of the resort 11
1.7. Advantages and disadvantages of the resort 12
1.7.1. Advantages 12
1.7.2. Disadvantages 12
II. The roles of English in Golden Sand Resort & Spa 13
CHAPTER 2: STUDENT’S DETAILED JOB DESCRIPTION 13
CHAPTER 3: REFLECTION 15
I. Advantages 15
II. Disadvantages 15
C. CONCLUSION 15
I. Summary 15
II. Lessons Learned 16
III. Suggestions 16

AN INTERNSHIP REPORT A. INTRODUCTION I. Reasons for choosing Golden Sand Resort and Spa Hoi An - Viet Nam: Nowadays, English is an international language; it is a general language for business, entertainment, trade, tourism... Among them, English in tourism is very popular; people need to learn English because it helps people all over the world to communicate with each other easily. Moreover, today, population is increasing, socio-