Jennifer Sobieski, an analyst in the headquarters of Working Computers, Inc., has been asked to evaluate whether or not Working should sell a division of the firm which has been losing market share and requires a great deal of new investment to remain competitive. The ailing product is a Personal Data Appliance (PDA) that once led the market in features and innovation, only to fall prey to competition from numerous firms once it had paved the way for the product category. Complicating
Jennifer’s analysis and recommendation are several political issues involving the wayward1 division. In particular, Working’s recently returned Chief Executive Officer
(CEO), Stewart Workman, has decided that the product (the Bernoulli device) is a
“loser” and has plans to use the capital currently committed to Bernoulli to boost the ailing performance of other parts of the firm.
Jennifer’s position
In the jobs she worked after graduating from university, Jennifer Sobieski had never encountered a corporate culture as intense and pervasive2 as the culture at Working
Computers, Inc. The corporate motto, displayed on banners, T-shirts and coffee cups throughout the headquarters complex, was “Everyone here really believes in
Working”. On her long commute home, often after twelve-hour days in the office, she imagined that monks of the Dark Ages had faced a similar environment. Even though she was just a beginner, she could see that becoming part of the company was going to be as challenging to her social and political skills as it was to her technical background. Working Computers, Inc. had a long history of internal struggle, and it had a loyal user base that had to be kept happy as well.
Jennifer had been hired as an investment analyst. After several months, it was clear to her superiors that she could see the future and attach numbers to it. They had decided to promote her to the position of “Project Investment Analyst”, which seemed to