Workplace Monitoring

COIT20233 Professional Skills for Information
And
Communication Technology

Assignment 3

REPORT

Workplace Monitoring
Submitted by Vinay Sagar andugula
S0226867
[e-mail]
Due Date 13/01/13
Lecture: Hans Telford
Course Coordinator: Ritesh Chugh

Executive Summary
This report on a study involving a research on workplace monitoring in a bank located in Sydney Australia. This report focuses on advantages and disadvantages of workplace surveillance on both employee and employer perspectives. Some of the results state that employee monitoring plays a critical role in any industry. Employee monitoring has become much easier with use of new and cheaper technologies. Employers use monitoring devices to keep a track of their employee actions. Some employees feel that too much monitoring would restrict their privacy. Workplace monitoring can help employees remain safe and focus in their work. Monitoring is used to increase the performance of the employee, customer satisfaction and productivity of organisation. A company can monitor its employee in various monitoring techniques like video monitoring; call monitoring, computer monitoring and location monitoring.
There are some advantages and disadvantages in workplace monitoring; it will result in higher quality improvement. Managers can compare between employees who are dedicated and those who do not make an effort. As employee know they are been monitored and they try to give their best. Employers should ensure that the technology is being used correctly. Hostile monitoring can result some of the employee privacy restriction and increase stress. Employee monitoring is must in every organisation as it indicates safety of organisation, employee and customers.

Contents
Executive Summary 1.0 Introduction 2.0 Employee Monitoring and Types of Monitoring 3.1 Employee Monitoring 3.2 Types of Monitoring 3.0 Risk involved in workplace monitoring 4.0 Conclusion