A Case Study on Employee Engagement: Marriott International, Inc.
Company Background
Marriott International Inc., is a leading lodging company with nearly 2,900 lodging properties in the United States and 68 countries around the world. Its heritage can be traced to a root beer stand opened in Washington, DC in 1927. As a leader in the competitive hospitality industry, Marriott understands the importance of employee health and productivity. Marriott believes its associates are its greatest asset; and as a leader in the service industry, Marriott knows that its success rests upon engaging those associates. Marriott’s robust health benefits package seeks to engage associates “We have learned that good health by meeting the needs of their families. leads to better productivity on the Jill Berger, Vice President of Marriott’s job. We want to encourage and support our associates and their Health and Welfare benefits, explains: families in getting the essential “Health benefits are a very important part care they need.” of our compensation package to attract - Rebecca Main, and retain talent. One of our core values Director, Benefit Plans is if we take care of our associates, they will take care of our guests.” Marriott provides medical, prescription drug, vision, and dental coverage to 150,000 covered associates and dependents in the United States. Approximately 80% of benefits-eligible associates are enrolled in Marriott’s medical plans, and most associates have a choice between a PPO/POS and HMO. Most of Marriott’s medical plans are self-insured.
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A Case Study on Employee Engagement: Marriott International Inc.
Education and Communication: The First Steps Toward Engagement
Marriott knows that health education and communication are critical. Effective health communication is particularly important because Marriott’s associates speak many different languages and come from