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A Case Study on Equity Bank: Operations of Bank Ageny

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A Case Study on Equity Bank: Operations of Bank Ageny
OPERATIONS OF BANK AGENCY IN KENYA- EQUITY BANK AND BANK AGENTS IN NAIROBI WEST by MUNGA, DOROTHY WAMBAIRE
056157
A Management Research Project Proposal submitted in partial fulfillment of the requirements for the degree of
Bachelor of Commerce
Strathmore University 2013
Declaration

This is to certify that this research proposal is my original work and that it has not been presented or submitted for a degree award in any other institution of higher learning. Information from other sources has been duly acknowledged.

Munga, Dorothy Wambaire

Registration Number: 56157

Sign:

Date:

This proposal has been submitted for examination with my approval as the university supervisor.

Mrs. Juliana Kamau

Lecturer

School of Management and Commerce

Sign

Date:

Acknowledgement
This research proposal would not have been completed in time without the help of a number of people. First and foremost I’d like to thank my supervisor, Mrs. Juliana Kamau whose guidance throughout the writing of this research proposal was priceless. I would like to thank the Strathmore University Library for availing the materials that were quite essential in the writing of this proposal. Special thanks to the School of Management and Commerce which has granted me the opportunity to do this project. My friends and members of my family were a constant source of ideas, encouragement and support throughout this time and for that I thank them all. The Almighty God has given me the strength, the grace and patience through the entire time and I thank Him most sincerely. To all who participated and aided me directly or indirectly, I thank you all. Table of Contents
Declaration 2
Acknowledgement 3
CHAPTER 1 5
1.1 Background Information 5
1.2 Problem Definition 7
1.3 Research Objectives 8
1.4 Research Questions 8
1.5 Significance of the Study 8
CHAPTER 2 10
LITERATURE REVIEW 10
2.1 Introduction 10
2.2 Definition of a Bank Agent 10
2.3 Reasons



References: Ardic O., H. M. (2011). Access 10 financial services and the Financial Inclusion Agenda around the World Beck, T., Cull, R., Fuchs, M., Getenga, J., Gatere, P., Randa, J., et al. (2010). Banking Sector Stability, Efficiency and Outreach in Kenya. Nairobi: The World Bank. Bollen, R. A. (2009). International Banking Law and Regulation. Recent Developments with Banking Services in Developing Countries, 10-21. Calice, P., Chando, V. M., & and Sekioua, S. (2012). Bank Financing to Small and Medium Enterprises in East Africa: Findings of a Survey in Kenya, Tanzania, Uganda and Zambia. Tunis: African Development Bank Central Bank of Kenya Government of Kenya. (2008).Kenya Vision 2030. Nairobi: Government Press. Financial Sector Deepening Kenya. (2010). Policy Options for Kenya. Regulation and Supervision of Bank Channels, 8-19. Mas, I., & Almazán, M. (2011). INNOVATIONS, ENTREPRENEURIAL SOLUTIONS TO GLOBAL CHALLENGES. Banking the Poor through Everyday Stores, 122-127. Mas, I., Tiwari, A. J., Jos, A., George, D., & Thacker, K. U, et al. (2012). Are Banks and Microfinance Institutions Natural Partners in Financial Inclusion? Laussane: MicroSave. Mas, I., & Seidek, H. (2008). Banking through Networks of Retail Agents. Washington D.C.: Consultative Group to Assist the Poor. Midgley, J. (2005). Financial Western Inclusion, Universal Banking and Post Offices in Britain, 277-285. Siedek, H. (2008). Extending Financial Services with Banking Agents. Washington D.C.:Consultative Group to Assist the Poor. Stefan, J. (2010). Managing the Risks in Mobile Money: The Banking Agent Reform in Kenya- A Scenario Based Policy Analysis. Cambrige: Harvard Center for International Development. The National Economic and Social Council of Kenya. (2007). Kenya Vision 2030. Nairobi: The Government Press. Thomas, B. (2006). Money, Banking and Financial Markets. Mason: South Western. World Bank. (2006). Expanding Bank Outreach through Retail Partnerships. Washington D.C.: World Bank.

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