A Comparative Analysis of Reliance Pco Business with Other Service Providers
PROJECT REPORT
ON
A COMPARATIVE ANALYSIS OF RELIANCE PCO BUSINESS WITH OTHER SERVICE PROVIDERS
AT
RELIANCE COMMUNICATIONS LTD.
Under the guidance of Prof. Swapan Das Gupta
(Session: 2006-08)
PREPARED BY
Roll No. Name Section Group No.
42 Mr. Lalit Jain
F8
03
20 Mr. Anurag Singhal
44 Mr. Manu Jha
43 Mr. Manish
27 Miss. Banish Razdani
INDIAN INSTITUTE OF PLANNING AND MANAGEMENT,
NEW DELHI
CONTENTS
1. Company Profile 7
2. PCO Market In India 12
3. The Report 21
4. Objective Of The Study 23
5. Methodology 25
6. Competition in the PCO Market 28
7. Findings & Analysis 38
8. Recommendations 41
9. Questionnaire 43
10. Reference 46
ACKNOWLEDGEMENT
It is almost inevitable to incur indebtedness to all who generously helped by sharing their invaluable time and rich experience with me, without which this project would have never been accomplished.
In the beginning, I convey my sincere thanks to Mr. SWAPAN DASGUPTA for granting me opportunity to work with an esteemed organization. He has been benevolent enough to lend help and spare his valuable time throughout this project.
He has been immensely contributive with his ideas, constructive criticism and motivation which were the guiding light during the entire tenure of this work.
I also extend my heartiest thanks to the Indian Institute of Planning & Management faculty members for the regular assistance all through the project.
.
PREFACE
It is well evident that work experience is an indispensable
ON
A COMPARATIVE ANALYSIS OF RELIANCE PCO BUSINESS WITH OTHER SERVICE PROVIDERS
AT
RELIANCE COMMUNICATIONS LTD.
Under the guidance of Prof. Swapan Das Gupta
(Session: 2006-08)
PREPARED BY
Roll No. Name Section Group No.
42 Mr. Lalit Jain
F8
03
20 Mr. Anurag Singhal
44 Mr. Manu Jha
43 Mr. Manish
27 Miss. Banish Razdani
INDIAN INSTITUTE OF PLANNING AND MANAGEMENT,
NEW DELHI
CONTENTS
1. Company Profile 7
2. PCO Market In India 12
3. The Report 21
4. Objective Of The Study 23
5. Methodology 25
6. Competition in the PCO Market 28
7. Findings & Analysis 38
8. Recommendations 41
9. Questionnaire 43
10. Reference 46
ACKNOWLEDGEMENT
It is almost inevitable to incur indebtedness to all who generously helped by sharing their invaluable time and rich experience with me, without which this project would have never been accomplished.
In the beginning, I convey my sincere thanks to Mr. SWAPAN DASGUPTA for granting me opportunity to work with an esteemed organization. He has been benevolent enough to lend help and spare his valuable time throughout this project.
He has been immensely contributive with his ideas, constructive criticism and motivation which were the guiding light during the entire tenure of this work.
I also extend my heartiest thanks to the Indian Institute of Planning & Management faculty members for the regular assistance all through the project.
.
PREFACE
It is well evident that work experience is an indispensable
References:  www.relianceinfo.com  www.relianceindustries.com  www.telecomindustry.com  PCO Customer Operations Manual for LBAs by Reliance Infocomm  Reliance Infocomm PCO Division  Marketing Management : Philip Kotler