2. A rational appeal in advertising ( refers cognitive strategy) means more emphasis is placed on providing factual information and specific details about product benefits. For example:
Generic messages
Preemptive messages
Unique selling propositions
The hyperbole
Good example was DLR , their messages have been very product focused, typified by ads for speed of recovery, get you home services, helpfulness of their staff and a range of ancillary products such as car finance, legal and advisory services.
Customers tend to put more time and effort into making informed decisions when purchases are more involving. Big ticket items, those intended for long-term use, and other products of personal importance are all more involving than routine, everyday items like shampoo and milk. A December 2010 article from marketing agency DMN3 indicated that rational appeals typically have more influence on big ticket purchases. Companies still use emotion in messages, but customers need to see more facts and sound, logical reasons to buy when they put more time into their decisions.
However, the perceived benefits of motor organization membership have changed. Factors concerning reassurance have become more important while economic factors have become less important.
Basically, they changed their strategy from rational to emotional. ????
During the 1990s, the promotional emphasis of the main motoring organizations changed from one that emphasized economic and tangible attributes to ones that gave higher prominence to driver safety and reassurance. In addition to changes in the core messages used by the RAC and AA, greater emphasis has been placed on the other promotional tools, partly in response to the entry and aggression of DLR.
Scientific studies that compare success of rational appeals to emotional ones are very difficult to set up. DMN3 cited a British study of 1,400 advertising campaigns that indicated emotional appeals tend to have more persuasive abilities by a