A Report Based on the Functional Areas, Business Processes and Information Systems
Title Page
A report based on the functional areas, business processes and information systems of NSW’s Holroyd City Council
Student Name: Julie-Ann Khouri
Contents Page
Title Page 2
Contents Page 3
Executive Summary 5
1.0 Introduction 6
2.0 Organisation Description 7
2.1 Background Information 7
2.2 Goods and Services Offered 7
3.0 Functional Areas Description 8
3.1 Corporate & Financial Services 8
3.2 Library & Community Services 8
3.3 Engineering Services 9
3.4 Environmental & Planning Services 9
4.0 Business Process Description 10
4.1 Corporate & Financial Services 10
4.1a Administrative Services 10
4.1b Corporate Planning 10
4.1c Customer Service 10
4.1d Financial Services 11
4.1e Human Resources 11
4.1f Information Technology 11
4.1g Risk Management 12
5.0 Information System Description 12
5.1 Council’s Information System 12
5.1a Inputs 12
5.1b Outputs 13
5.1c How the Information System and Functional Areas are connected 13
6.0 Conclusion 13
References 14
Bibliography 15
Appendix 16
1a – Holroyd City Council Organisational Chart 16
Executive Summary
The following is a business report that highlights and looks into the functional areas, business processes and information systems adapted of an organisation. Holroyd City Council (HCC) is a local government area and suburb located in the Western suburbs region of Sydney, New South Wales. Initially incorporated as a Municipality in 1872, and later proclaimed to a City in 1991, HCC covers 17 suburbs around the local government area (Holroyd City Council Website), and is the organisation used in this report.
Functional areas (or departments) have traditionally been what organisations are organised around, and they are generally related to specific business disciplines or areas such as, human resources, sales and marketing, production and IT (CIS13 Lecture Slides). Normally a business processes and functional areas of a business are associated
A report based on the functional areas, business processes and information systems of NSW’s Holroyd City Council
Student Name: Julie-Ann Khouri
Contents Page
Title Page 2
Contents Page 3
Executive Summary 5
1.0 Introduction 6
2.0 Organisation Description 7
2.1 Background Information 7
2.2 Goods and Services Offered 7
3.0 Functional Areas Description 8
3.1 Corporate & Financial Services 8
3.2 Library & Community Services 8
3.3 Engineering Services 9
3.4 Environmental & Planning Services 9
4.0 Business Process Description 10
4.1 Corporate & Financial Services 10
4.1a Administrative Services 10
4.1b Corporate Planning 10
4.1c Customer Service 10
4.1d Financial Services 11
4.1e Human Resources 11
4.1f Information Technology 11
4.1g Risk Management 12
5.0 Information System Description 12
5.1 Council’s Information System 12
5.1a Inputs 12
5.1b Outputs 13
5.1c How the Information System and Functional Areas are connected 13
6.0 Conclusion 13
References 14
Bibliography 15
Appendix 16
1a – Holroyd City Council Organisational Chart 16
Executive Summary
The following is a business report that highlights and looks into the functional areas, business processes and information systems adapted of an organisation. Holroyd City Council (HCC) is a local government area and suburb located in the Western suburbs region of Sydney, New South Wales. Initially incorporated as a Municipality in 1872, and later proclaimed to a City in 1991, HCC covers 17 suburbs around the local government area (Holroyd City Council Website), and is the organisation used in this report.
Functional areas (or departments) have traditionally been what organisations are organised around, and they are generally related to specific business disciplines or areas such as, human resources, sales and marketing, production and IT (CIS13 Lecture Slides). Normally a business processes and functional areas of a business are associated
References: CIS13 Lecture Slides Holroyd City Council Website < http://www.holroyd.nsw.gov.au>, Last accessed January 17th 2010 Robbins S., Bergman R., Stagg I., and Coulter M., (2006), Management 4th ed., Frenchs Forest NSW, Pearson Education. Stair, R., Reynolds, G., (2010), Fundamentals of Information Systems, 5th ed., Thomson Learning Inc., USA Bibliography Stair, R., Reynolds, G., (2010), Fundamentals of Information Systems, 5th ed., Thomson Learning Inc., USA Parramatta City Council , Last accessed January 17th 2010 Appendix 1a – Holroyd City Council Organisational Chart