A study of current technology utilised within Luxury hotels in Manchester UK?
A study of current technology utilised within Luxury hotels in Manchester UK? Aim
A critical evaluation of current and innovative technology as an operational driver for business within luxury hotels in Manchester
Objectives
1. To define technology and examine the use of innovative technology within luxury hotels.
2. To critically assess the importance of technology as a key concept for business operations within luxury hotels.
3. To identify the extent to which technology is utilised within luxury hotels and the benefits this provides to the employee.
4. To critically analyse and determine the effective use of innovative technology in particular front office technology as a driver for successful business operations within luxury hotels.
5. To draw conclusions and make recommendations for the benefit of technology for luxury hotel manager.
Background to the study:
The incidence of technology in the hospitality industry is increasing at a rapid rate. Every hotel is using technology to improve service quality. Technology has had an effect on the efficiency of many factors in hotel sector. (Joseph, 2009) Technology is a critical determinant in hotel guest satisfaction. (Cihan 2011) It is make Customer easier. Hotels often apply technology as a value-added to help promote differentiation and enhance guest satisfaction. Leung and Law (2013, cited in Fuchs et al., 2009) list eleven applications that are typically employed in hotels. These include PMSs, costing and accounting systems, enterprise resource planning, yield management, human resources management (HRM), electronic customer relationship management, intranet, email marketing, websites with booking functionality, e-procurement, and online platforms. The core applications installed in most major hotels is PMS and cost and accounting systems, which handle front- and back-office operations.
The Internet user is increase day by day, most travel arrangements have been recently created on the online
A critical evaluation of current and innovative technology as an operational driver for business within luxury hotels in Manchester
Objectives
1. To define technology and examine the use of innovative technology within luxury hotels.
2. To critically assess the importance of technology as a key concept for business operations within luxury hotels.
3. To identify the extent to which technology is utilised within luxury hotels and the benefits this provides to the employee.
4. To critically analyse and determine the effective use of innovative technology in particular front office technology as a driver for successful business operations within luxury hotels.
5. To draw conclusions and make recommendations for the benefit of technology for luxury hotel manager.
Background to the study:
The incidence of technology in the hospitality industry is increasing at a rapid rate. Every hotel is using technology to improve service quality. Technology has had an effect on the efficiency of many factors in hotel sector. (Joseph, 2009) Technology is a critical determinant in hotel guest satisfaction. (Cihan 2011) It is make Customer easier. Hotels often apply technology as a value-added to help promote differentiation and enhance guest satisfaction. Leung and Law (2013, cited in Fuchs et al., 2009) list eleven applications that are typically employed in hotels. These include PMSs, costing and accounting systems, enterprise resource planning, yield management, human resources management (HRM), electronic customer relationship management, intranet, email marketing, websites with booking functionality, e-procurement, and online platforms. The core applications installed in most major hotels is PMS and cost and accounting systems, which handle front- and back-office operations.
The Internet user is increase day by day, most travel arrangements have been recently created on the online