A Study on Consumer Perception Towards Phone Banking in Bangalore with Special Reference to Working Class
Questionnaire
Name:
Age:
Gender:
Occupation:
Address:
1. Where do you have a bank account?
Private Public 2. How many bank Account/s do you have? ( Mention the Number in each sector )
Private__ Public__ 3. Mention the name of the most frequently used bank?
_____________
4. Do you use a phone?
Yes No
If, yes Landline Cell Phone Both 5. Which mode of banking do you prefer? * M-Banking (Mobile Banking) * E-Banking (Internet Banking) * Direct Banking * Door to door banking 6. Please rate from 1 to 4. (1 being the best and 4 being the lowest) Direct Banking | | Internet Banking | | Phone Banking | | Door to door banking | |
7. Which services of banking do you use? Savings deposit | Bill discounting | Internet banking | Fixed deposit | Electronic funds transfer | Payment of utility bills | Loans | Credit And debit cards | Encashment of Cheques | Overdrafts | Telephone banking | Balance confirmation | 8. Are you aware of Phone banking?
Yes No
If Yes, How did you get to know?
_________________________________________________________________________________
If NO, Why you don’t know?
_________________________________________________________________________________
9. Do you use Phone banking?
Yes No
10. What services of phone banking do you use? Mini statements | Change of PIN | Bill payment | Balance checking | Fund transfer | Blocking Cards | Ordering cheque books | Travel & entertainment | Locating ATM’s |
11. How frequently do you use? * Everyday * 2 - 4 days in a week * 4 - 6 days in a week
12. Phone banking parameters: a. Safe to use phone banking
Strongly agree Agree Neutral Disagree Strongly disagree
b. Do you think using phone banking is Convenient
Strongly agree Agree Neutral Disagree Strongly disagree
Name:
Age:
Gender:
Occupation:
Address:
1. Where do you have a bank account?
Private Public 2. How many bank Account/s do you have? ( Mention the Number in each sector )
Private__ Public__ 3. Mention the name of the most frequently used bank?
_____________
4. Do you use a phone?
Yes No
If, yes Landline Cell Phone Both 5. Which mode of banking do you prefer? * M-Banking (Mobile Banking) * E-Banking (Internet Banking) * Direct Banking * Door to door banking 6. Please rate from 1 to 4. (1 being the best and 4 being the lowest) Direct Banking | | Internet Banking | | Phone Banking | | Door to door banking | |
7. Which services of banking do you use? Savings deposit | Bill discounting | Internet banking | Fixed deposit | Electronic funds transfer | Payment of utility bills | Loans | Credit And debit cards | Encashment of Cheques | Overdrafts | Telephone banking | Balance confirmation | 8. Are you aware of Phone banking?
Yes No
If Yes, How did you get to know?
_________________________________________________________________________________
If NO, Why you don’t know?
_________________________________________________________________________________
9. Do you use Phone banking?
Yes No
10. What services of phone banking do you use? Mini statements | Change of PIN | Bill payment | Balance checking | Fund transfer | Blocking Cards | Ordering cheque books | Travel & entertainment | Locating ATM’s |
11. How frequently do you use? * Everyday * 2 - 4 days in a week * 4 - 6 days in a week
12. Phone banking parameters: a. Safe to use phone banking
Strongly agree Agree Neutral Disagree Strongly disagree
b. Do you think using phone banking is Convenient
Strongly agree Agree Neutral Disagree Strongly disagree