A Study on Customer Preference on Depositary Account

INTRODUCTION The report contains the organizational study done at ICICI Bank. The report title is “Customer preference & Attributes towards Different deposit Accounts of ICICI Bank”. The report gives an overview of the Bank and awareness of customers about different types of products and services offered by ICICI Bank. The methodology adopted for the study was through a structured questionnaire, which is targeted to the different respondent in CHENNAI. For this purpose sample size of 100 was taken. The data collected from the different respondent was analyzed thoroughly and presented in the form of charts and tables. ICICI must advertise regularly and create brand value for its products and services. Most of its competitors like HDFC, Kodak Mahindra and nationalized banks use television advertisements to promote their products. The Indian consumer has a false perception about private banks – they feel that it would not safe. Safety and returns are the two main reasons people invest in banks. On the whole ICICI bank is a good place to work at. Every new recruit is provided with extensive training on the products of ICICI. This training enables an advisor/sales manager to market the policies better. The company should try to create awareness about itself in India. . With an

improvement in the sales techniques used, a fair bit of advertising and modifications to the existing product portfolio, ICICI would be all set to capture the banking market in India as it has around the globe. Customer preference & Attributes:Customer preference & Attributes refers that prediction of individual preference and attribute is a difficult task, it is an important task however since it represents a fundamental step in understanding consumer choice regarding the different products of ICICI Bank. Asking whatever or not preference can be predicted on the basis of knowledge of the customer and his characteristics are a prelude to identifying the causes of preference and the means by