A Study on Customer Satisfaction on Airtel

CONTENTS

P - No I. Chapter - 1

On the job training 1-3 Introduction 5-11 Industry profile 12-14

II. Chapter – 2

Company profile 14-24

III. Chapter – 3

Summary 25-26

IV. Chapter – 4

Product profile 27-31

V. Chapter – 5

Objectives of study 32-33

VI. Chapter – 6

Methodology 34-48

VII. Chapter – 7

Limitations 49-50

VIII. Chapter – 8

Analysis interpretation 51-75

IX. Chapter – 9

Findings 76-78

X. Chapter – 10

Suggestions 79-81

XI. Chapter – 11

Conclusion 82-83

XII. Chapter – 12

Annexure 84-85

QUESTIONNAIRES

ON THE JOB TRAINING

➢ On the job training takes place in a real job environment. ➢ The major advantage of this method is that the trainee will get practical experience. ➢ This will also help in better application of the knowledge and skills gained during training session. ➢ Disadvantage of OJT IS that as the trainee is still going through the learning process any mistake he commits on the job might