A Study on the Worklife of Bpo Employees and the Various Human Resource Practices in a Bpo - a Case Study of Convergys
A Study on the Worklife of BPO Employees and the various Human Resource Practices in a BPO - A Case Study of Convergys
Introduction
Striking a balance is the real fulfillment to life. In the rat race of our present day existence, especially in the long working hours ethos of our industry, we forget to maintain a balance between work and family. The result is devastating: high levels of stress, trauma, and even nervous breakdowns.
The phrase worklife balance was coined in 1986 in USA .Until 1999 it remained on the fringes of corporate usage and public dissemination. Post 2000, work life balance has gone mainstream, with hundreds of dedicated internet sites, including those of mega corporations, helping spread its usage. There has been legislation enacted in many countries making worklife balance crucial to the functioning of a corporation.
All this translates in the HR departments paying more and more attention to the aspirations of every employee and creating parameters of social interactivity to enable them to constantly discover their true potential. The BPO industry and other IT based businesses are constantly reframing their worklife policies because of high attrition rates.
Objective of the Paper
To study the worklife of the BPO employees and the various problems faced by them while working in the BPO sector.
1. The paper also gives an insight on the various human resource practices carried out in the BPO sector.
2. This paper would give a detailed report on the employees and their benefits and disadvantages in relation to their worklife
3. The paper would throw light on the human resource functions, practices followed by the HR department in relation to a BPO unit-Convergys
Some Statistics of the BPO Industry • Over 25,000 people are employed in the BPO sector • Revenue of the sector touches $ 3.6 billion • Burn out Stress Syndrome is common among BPO employees • BPO industry lacks a regulatory framework from Foreign Direct
Introduction
Striking a balance is the real fulfillment to life. In the rat race of our present day existence, especially in the long working hours ethos of our industry, we forget to maintain a balance between work and family. The result is devastating: high levels of stress, trauma, and even nervous breakdowns.
The phrase worklife balance was coined in 1986 in USA .Until 1999 it remained on the fringes of corporate usage and public dissemination. Post 2000, work life balance has gone mainstream, with hundreds of dedicated internet sites, including those of mega corporations, helping spread its usage. There has been legislation enacted in many countries making worklife balance crucial to the functioning of a corporation.
All this translates in the HR departments paying more and more attention to the aspirations of every employee and creating parameters of social interactivity to enable them to constantly discover their true potential. The BPO industry and other IT based businesses are constantly reframing their worklife policies because of high attrition rates.
Objective of the Paper
To study the worklife of the BPO employees and the various problems faced by them while working in the BPO sector.
1. The paper also gives an insight on the various human resource practices carried out in the BPO sector.
2. This paper would give a detailed report on the employees and their benefits and disadvantages in relation to their worklife
3. The paper would throw light on the human resource functions, practices followed by the HR department in relation to a BPO unit-Convergys
Some Statistics of the BPO Industry • Over 25,000 people are employed in the BPO sector • Revenue of the sector touches $ 3.6 billion • Burn out Stress Syndrome is common among BPO employees • BPO industry lacks a regulatory framework from Foreign Direct
References: • ILO (2001) World Employment Report, 2001; ILO, Geneva. • NASSCOM Indian ITES-BPO Industry Fact Sheet, ASSCOM, New Delhi, 2004. • Ramesh, B. P. "Labour in Business Process Outsourcing: A Case Study of Call Centre Agents", NLI Research Studies Series No.51, V.V.Giri National Labour Institute, Noida, 2004. • Singh, P. and A Pandey (2005) 'Women in Call Centers ', Economic and Political Weekly, Vol.40, No.7, pp. 684-688.