Executive Summary: Ancol Ltd. hired Paul Simard as the manager of their Jonquiere, Quebec plant. Simard observed that relations were strained between management and employees and, through information from a seminar he had attended, ordered the removal of time clocks. This action brought an onset of negative consequences that ultimately led to a further diminishing of relations between the employees and management, accounting issues due to lack of accountability, and problems between the union and Ancol Ltd; All of these issues decreased productivity in the factory. The problem stems from issues of competency and communication. Essentially, there should have been an open solution from the beginning. Simard did not have the insight to understand the situation he was placed in. The new manager should have tried to understand why relations between employees and management were strained in the first place. He then could move to understand the needs of the management and workers to develop a solution that would benefit the whole factory. Rather than instantly implementing the removal of time clocks that he had learnt from the seminar, Simard should have carefully analyzed the situation and what consequences this policy could have on the factory. Simard could have researched and inquired about such methods and perhaps learnt the consequences from the instance at the B.C. factory.
Problem Statement:
The central issue at the Jonquiere Ancol Ltd. plant was that Paul Simard, and his management team, lacked the insight and communication to discern a more holistic and open solution to the problem of strained relations between the management and employees. This led to an uneducated and rash decision to order the removal of time clocks from the factory that led to negative consequences. Employees began leaving early, showing for work late, and taking extended lunch breaks that created distrust and frustration among management and