1. For the following people in the case, list the comments and observations of the employees and consultants using a table. (15 points)
Employee
Employee observations Consultant observations
Ben Richardson - Somewhat authoritarian and perfectionist
- Believes in motivating employees using rewards
- Open to communication with employees - Effective leader who recognizes weaknesses in his organization and seeks effective solutions
Juanita Yates
- Very influential due to influences she has over Ben Richardson - Influential employee who questions decisions made
Rich Bowman
- Third ranked in terms of influence at plant
- Influential through association with Juanita Yates - Poor communication and negative body language
Joe Bumford - Seen as dedicated due to long hours put in
- Positively impacted morale through developing softball team
- Introduced incentives for safety targets
- Weaknesses in communication about cash flow - Hardworking and enjoys work
- Has good relationship with fellow employees
- Intimidates Ben Richardson
Susan Lyons
- Performs sloppy work
- Computer expert - Plays an integral role in company and questions decision making processes
Rolf Dunbar - Poor with personnel especially after fatality occurred under his watch
- Introduced incentives for safety targets
- Soft and hardly authoritative with employees
- Incompetent and not straightforward
- Spent afternoon justifying his competence in the organization
Jim Fuller
- Seen as not having long term commitment to company due to out of work activities such as dee-jaying
- Not leadership oriented - Did not meet and interview Fuller
John Rondo
- Leadership oriented, hardworking and dedicated - Nice person who works well with Joe
Ron Baker
- Business person who likes to impress although it sometimes doesn’t work for him - He enjoys leadership and is dedicated in spite of challenges he