BUSINESS OPERATIONAL
ASSIGNMENT
Year
Programme Title
Unit Title
Unit No.
Unit Code
Assignment No.
Level
Credit value
Deliverer
Handout Date
Hand in Date
2013/2014
Edexcel Pearson BTEC
HNC Certificate in Business and
HND Diploma in Business (QCF)
Operations Management in Business.
Unit 34
F/601/1092
01
Level 4 – HNC and Level 5 - HND
15 credits
Dr Joy , Mr Solomon ,Mr Natesan ,Mr Hamim, Mr Kennedy ,Mr Richard,
Mr Nawaz, Ms Samar
18/11/2013
18/12/2013
Assignment title
Using the Principle of Operation Management to reactivate a firm: A Case study of WHSmith.
Purpose of this assignment
To provide learners with an understanding of the role and importance of operations management
(OM) in the efficient and effective production of goods and services.
Scenario:
WH Smith is a major, well-known and publically-quoted book retailer and newsagent in the UK.
Recently it was reported how Kate Swann, the former CEO for the last 10 years, has turned the company around from £135m losses to £106m profit in a decade.
(source: www.theguardian.com/business/blog/2013/jan/23/wh-smith-kate-swann-profit, accessed 1 October 2013)
(Also see copy attached)
This is an example of how the principles of operations management can be used to reactivate a firm. How did she do it?
Using the above as a starting point, together with other information sources, which you should research yourself, on WH Smith, you are asked to address the Tasks below regarding operations management. Task 1 (this meets LO 1, ACs 1.1, 1.2 and 1.3)
Based on the Scenario, produce a document explaining the nature and importance of Operation
Management and its key elements.
Your document for this Task must include the following elements (among others as you wish):
I.
A definition of OM and an explanation of its importance;
II.
The key elements of OM;
III.
The need to produce goods or services on time and to cost, with the right quality and within the law; IV.
The role of OM in
Year
Programme Title
Unit Title
Unit No.
Unit Code
Assignment No.
Level
Credit value
Deliverer
Handout Date
Hand in Date
2013/2014
Edexcel Pearson BTEC
HNC Certificate in Business and
HND Diploma in Business (QCF)
Operations Management in Business.
Unit 34
F/601/1092
01
Level 4 – HNC and Level 5 - HND
15 credits
Dr Joy , Mr Solomon ,Mr Natesan ,Mr Hamim, Mr Kennedy ,Mr Richard,
Mr Nawaz, Ms Samar
18/11/2013
18/12/2013
Assignment title
Using the Principle of Operation Management to reactivate a firm: A Case study of WHSmith.
Purpose of this assignment
To provide learners with an understanding of the role and importance of operations management
(OM) in the efficient and effective production of goods and services.
Scenario:
WH Smith is a major, well-known and publically-quoted book retailer and newsagent in the UK.
Recently it was reported how Kate Swann, the former CEO for the last 10 years, has turned the company around from £135m losses to £106m profit in a decade.
(source: www.theguardian.com/business/blog/2013/jan/23/wh-smith-kate-swann-profit, accessed 1 October 2013)
(Also see copy attached)
This is an example of how the principles of operations management can be used to reactivate a firm. How did she do it?
Using the above as a starting point, together with other information sources, which you should research yourself, on WH Smith, you are asked to address the Tasks below regarding operations management. Task 1 (this meets LO 1, ACs 1.1, 1.2 and 1.3)
Based on the Scenario, produce a document explaining the nature and importance of Operation
Management and its key elements.
Your document for this Task must include the following elements (among others as you wish):
I.
A definition of OM and an explanation of its importance;
II.
The key elements of OM;
III.
The need to produce goods or services on time and to cost, with the right quality and within the law; IV.
The role of OM in