Care of the perioperative diabetic patient
GUEST EDITORIAL
Communication: why is this such an emotive subject?
Communication is the activity of conveying meaningful information. Communication requires a sender, a message and an intended recipient, although the receiver need not be present or aware of the sender's intent to communicate at the time of communication; thus communication can occur across vast distances in time and space. Communication requires that the communicating parties share an area of communicative commonality. The communication process is complete once the receiver has understood the sender. triangle with the actual message making up the remainder.
he above is the Wikipedia definition of communication and we all know that the final part of that definition is the key to good communication, making sure that the receiver has fully understood the message being sent whether it be verbal, electronic or paper.
T
‘I know you believe you understand what you think I said, but I’m not sure you realise that what you heard is not what I meant.’
The three key elements to good verbal communication are: non-verbal actions
(body language), the tonality of the message (the way they are said) and the actual message. Interestingly the first two make up over 90% of the communication
Review Panel
June Champion, Co-Director Risk and
Governance, Belfast Health and Social
Care Trust, Belfast
Felicia Cox, Senior Nurse, Pain
Management, Royal Brompton & Harefield
NHS Foundation Trust
Marie Digner, Matron/Clinical Lead,
Outpatients, Royal Bolton Hospital
Luke Ewart, Senior Lecturer/Pathway
Director Pre-reg ODP, Canterbury Christ
Church University
Jill Ferbrache, Practice Educator, Aberdeen
Royal Infirmary
Eleanor Freeman, Theatre Sister and
Education Lead Scrub, Theatres, Queen
Elizabeth Hospital, Gateshead
Lois Hamlin, Senior Lecturer, Director,
Postgraduate Programs, University of
Technology, Sydney, Australia
In business it is important that all
Communication: why is this such an emotive subject?
Communication is the activity of conveying meaningful information. Communication requires a sender, a message and an intended recipient, although the receiver need not be present or aware of the sender's intent to communicate at the time of communication; thus communication can occur across vast distances in time and space. Communication requires that the communicating parties share an area of communicative commonality. The communication process is complete once the receiver has understood the sender. triangle with the actual message making up the remainder.
he above is the Wikipedia definition of communication and we all know that the final part of that definition is the key to good communication, making sure that the receiver has fully understood the message being sent whether it be verbal, electronic or paper.
T
‘I know you believe you understand what you think I said, but I’m not sure you realise that what you heard is not what I meant.’
The three key elements to good verbal communication are: non-verbal actions
(body language), the tonality of the message (the way they are said) and the actual message. Interestingly the first two make up over 90% of the communication
Review Panel
June Champion, Co-Director Risk and
Governance, Belfast Health and Social
Care Trust, Belfast
Felicia Cox, Senior Nurse, Pain
Management, Royal Brompton & Harefield
NHS Foundation Trust
Marie Digner, Matron/Clinical Lead,
Outpatients, Royal Bolton Hospital
Luke Ewart, Senior Lecturer/Pathway
Director Pre-reg ODP, Canterbury Christ
Church University
Jill Ferbrache, Practice Educator, Aberdeen
Royal Infirmary
Eleanor Freeman, Theatre Sister and
Education Lead Scrub, Theatres, Queen
Elizabeth Hospital, Gateshead
Lois Hamlin, Senior Lecturer, Director,
Postgraduate Programs, University of
Technology, Sydney, Australia
In business it is important that all