Chapter 11
Chapter 11: Communication
*I didn’t write definitions for obvious terms.
Communication must include both the transfer and understanding of meaning pg. 336
1. Function of communication
2. Communication process
a. Communication Process (1) the sender, (2) encoding, (3) the message, (4) the channel, (5) decoding, (6) the receiver, (7) noise, and (8) feedback. Pg.338
b. Formal Channels are established by the organization and transmit messages related to the professional activities of members. They traditionally follow the authority chain within the organization. Pg 338
c. Informal channels are spontaneous and emerge as response to individual choices. Pg 338
3. Direction of communication
a. Downward communication- communication that flows from one level of a group to a lower level pg. 339
b. Upward communication- flows to a higher level in the group pg. 339
c. Lateral communication – when communication takes place among members of the same work group pg 339
4. Interpersonal Communication
a. Oral Communication- Chief means of conveying messages pg. 340
b. Written communication- pg 341
c. Nonverbal communication- pg 341
5. Organizational Communication
a. Formal Small-Group networks- Can be very complicated including hundreds of people and half-dozen or more hierarchical levels pg. 343
b. The grapevine- informal communication network in a group pg.343
c. Electronic communications- in 71% of the cases the primary medium of communication in today’s organizations. Pg. 345
d. Email- pg 345-347
e. Instant Messaging and Texting- pg 347
f. Social Networking- pg 347-348
g. Blogs- pg 348
h. Video conferencing- pg 348-349
i. Information overload- pg. 349
j. Threats to information security-pg 350
6. Choice of communication channel
a. Channel richness- Face to face conversation scores highest in channel richness. Pg 350-351
7. Persuasive Communications
a. Automatic processing- a relatively superficial consideration of evidence and information making
*I didn’t write definitions for obvious terms.
Communication must include both the transfer and understanding of meaning pg. 336
1. Function of communication
2. Communication process
a. Communication Process (1) the sender, (2) encoding, (3) the message, (4) the channel, (5) decoding, (6) the receiver, (7) noise, and (8) feedback. Pg.338
b. Formal Channels are established by the organization and transmit messages related to the professional activities of members. They traditionally follow the authority chain within the organization. Pg 338
c. Informal channels are spontaneous and emerge as response to individual choices. Pg 338
3. Direction of communication
a. Downward communication- communication that flows from one level of a group to a lower level pg. 339
b. Upward communication- flows to a higher level in the group pg. 339
c. Lateral communication – when communication takes place among members of the same work group pg 339
4. Interpersonal Communication
a. Oral Communication- Chief means of conveying messages pg. 340
b. Written communication- pg 341
c. Nonverbal communication- pg 341
5. Organizational Communication
a. Formal Small-Group networks- Can be very complicated including hundreds of people and half-dozen or more hierarchical levels pg. 343
b. The grapevine- informal communication network in a group pg.343
c. Electronic communications- in 71% of the cases the primary medium of communication in today’s organizations. Pg. 345
d. Email- pg 345-347
e. Instant Messaging and Texting- pg 347
f. Social Networking- pg 347-348
g. Blogs- pg 348
h. Video conferencing- pg 348-349
i. Information overload- pg. 349
j. Threats to information security-pg 350
6. Choice of communication channel
a. Channel richness- Face to face conversation scores highest in channel richness. Pg 350-351
7. Persuasive Communications
a. Automatic processing- a relatively superficial consideration of evidence and information making