course management

Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter

©2012 Pearson Education, Inc. publishing as Prentice Hall

1-1

• Explain why managers are important to organizations • Tell who managers are and where they work
• Describe the functions, roles, and skills of managers • Describe the factors that are reshaping and redefining the manager’s job
• Explain the value of studying management
Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter

©2012 Pearson Education, Inc. publishing as Prentice Hall

1-2

Why are Managers Important?
• Organizations need their managerial skills and abilities more than ever in these uncertain, complex, and chaotic times.
• Managerial skills and abilities are critical in getting things done.
• The quality of the employee/supervisor relationship is the most important variable in productivity and loyalty.

Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter

©2012 Pearson Education, Inc. publishing as Prentice Hall

1-3

Who Are Managers?
• Manager
– Someone who coordinates and oversees the work of other people so that organizational goals can be accomplished.

Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter

©2012 Pearson Education, Inc. publishing as Prentice Hall

1-4

Classifying Managers
• First-line Managers - Individuals who manage the work of non-managerial employees.
• Middle Managers - Individuals who manage the work of first-line managers.
• Top Managers - Individuals who are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization.

Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter

©2012 Pearson Education, Inc. publishing as Prentice Hall

1-5

Exhibit 1-1: Levels of Management

Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter

©2012 Pearson Education, Inc. publishing as Prentice Hall

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Where