E-Commerce Usability
E-commerce Usability
Essential readings from Taylor & Francis:
Designing Usable Electronic Text
Andrew Dillon, University of Texas, USA
ISBN 0–7484–0112–1 (hb)
ISBN 0–7484–0113–X (pb)
Inclusive Design Guidelines for Human–Computer Interaction
Edited by Colette Nicolle, HUSAT, UK and Julio Abascal, University of the
Basque Country, Spain
ISBN 0–7484–0948–3 (hb)
User Interface Design for Electronic Appliances
Edited by Konrad Baumann, Philips Consumer Communications, Vienna,
Austria and Bruce Thomas, Philips Design, Vienna, Austria
ISBN 0–415–24335–1 (hb)
Information and ordering details
For price availability and ordering visit our website www.ergonomicsarena.com Alternatively our books are available from all good bookshops
E-commerce Usability
Tools and techniques to perfect the on-line experience
David Travis
First published 2003 by Taylor & Francis
11 New Fetter Lane, London EC4P 4EE
Simultaneously published in the USA and Canada by Taylor & Francis
29 West 35th Street, New York, NY 10001
Taylor & Francis is an imprint of the Taylor & Francis Group
This edition published in the Taylor & Francis e-Library, 2004.
© 2003 Taylor & Francis
All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers.
Every effort has been made to ensure that the advice and information in this book is true and accurate at the time of going to press. However, neither the publisher nor the authors can accept any legal responsibility or liability for any errors or omissions that may be made. In the case of drug administration, or any medical procedure or the use of technical equipment mentioned in this book, you are strongly advised to consult the manufacturers guidelines.
Essential readings from Taylor & Francis:
Designing Usable Electronic Text
Andrew Dillon, University of Texas, USA
ISBN 0–7484–0112–1 (hb)
ISBN 0–7484–0113–X (pb)
Inclusive Design Guidelines for Human–Computer Interaction
Edited by Colette Nicolle, HUSAT, UK and Julio Abascal, University of the
Basque Country, Spain
ISBN 0–7484–0948–3 (hb)
User Interface Design for Electronic Appliances
Edited by Konrad Baumann, Philips Consumer Communications, Vienna,
Austria and Bruce Thomas, Philips Design, Vienna, Austria
ISBN 0–415–24335–1 (hb)
Information and ordering details
For price availability and ordering visit our website www.ergonomicsarena.com Alternatively our books are available from all good bookshops
E-commerce Usability
Tools and techniques to perfect the on-line experience
David Travis
First published 2003 by Taylor & Francis
11 New Fetter Lane, London EC4P 4EE
Simultaneously published in the USA and Canada by Taylor & Francis
29 West 35th Street, New York, NY 10001
Taylor & Francis is an imprint of the Taylor & Francis Group
This edition published in the Taylor & Francis e-Library, 2004.
© 2003 Taylor & Francis
All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers.
Every effort has been made to ensure that the advice and information in this book is true and accurate at the time of going to press. However, neither the publisher nor the authors can accept any legal responsibility or liability for any errors or omissions that may be made. In the case of drug administration, or any medical procedure or the use of technical equipment mentioned in this book, you are strongly advised to consult the manufacturers guidelines.
Links: W3C (1999) ‘Web content accessibility guidelines 1.0’. http://www.w3.org/TR/ WCAG10/