Traditionally, the interaction between government and citizen took place in a government office.
Now Govt. are facing problem in wake of social and technology, publics are demanding efficient and transparent public administration. Governments worldwide are striving hard to transform and reinvent the government system.
E-Government:
It can be defined as the application of ICT-particularly internet based information technology by government agency to improve efficiency, effectiveness, Transparency and accountability of government Application of ICT in functioning of the government in order to create SMART Government:
S-Simple
M-Moral
A-Accountable
R-Responsiveness
T-Transparent
Objective:
To reach out to citizen by adopting a life-cycle approach
Goals:
Better service delivery to citizens
Ushering in transparency and accountability
Empowering people through information
Improved efficiency within governance
Improve interface with business and industry
Benefits or Opportunity offered by it:
1) Better Access to Information and quality service for citizens
Access to information means-Forms of law, rules, procedure, Decision making process, public debate, Annual performance report
Better quality services-One point Accessibility of public services-Saving times, Money and efforts 2) Simplicity, Efficiency and accountability in government
Simplicity-Process, structure and functioning
Efficiency-enhance decision making abilities
Accountability-All contributing in creating environment of more accountable government machinery 3) Expanded reach Governance
To bring government machinery to the door steps of the citizens-enable more better public participation of citizens in the process of government-means development of good governance
E-Governance Initiative in India:
Timelines
1970
1977
Early 1980s
By late 1980s
1990s
1998
1999
2000
Dept. of electronics
National information Centre (NIC)-First major step toward E-Governance
Limited use of computer in government