E-mail and Employee Grievance

MANAGEMENT OF EMPLOYEE GRIEVANCE

TABLE OF CONTENT

Title Page

Certification Page
Dedication
Acknowledgement
Abstract

CHAPTER ONE

1. INTRODUCTION of “management of employee grievance”

1.1 Background of the Study
1.2 Statement of the Problem
1.3 Purpose of the Study
1.4 Research Question
15 Significance of the Study
1.6 Scope of the Study
1.7 Limitations of the Study
1.8 Definition of Terms

CHAPTER TWO 2. LITERATURE REVIEW of “management of employee grievance”

2.1 Definition and Nature of Complaint and Grievance
2.2 Need for Grievance
2.3 Grievance handling in Unionized Organization
2.4 Grievance Handling in Non Unionization Organization
2.5 Use of Grievance form and Grievance Interview in Handling Grievances.
2.6 Grievance Arbitration
2.7 Need for Justice in Grievance Handling
2.8 Supervisory Role in Grievance Handling
2.9 Principle / Role of Grievances Handling Reference

CHAPTER THREE 3. RESEARCH METHODOLOGY of “management of employee grievance”

3.1 Sources of Data
3.2 Population of Study
3.3 Determination of Sample Size
3.4 Sample Technique
3.5 Selection and Construction of Research Instrument
3.6 Administration of Research Instrument
3.7 Instrument Return Rate

CHAPTER FOUR 4. DATA PRESENTATION AND ANALYSIS of “management of employee grievance”

4.1 Presentation of Data
4.2 Analysis of Data
CHAPTER FIVE 5. SUMMARY OF FINDINGS, RECOMMENDATION AND CONCLUSION of “management of employee grievance”

5.1 Summary of Findings 2. Recommendations
5.3 Conclusion Bibliography Appendices

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