e tourism
Critically Evaluate how ICT is applied to the Tourism and Hospitality Industry
A Case Study of Hilton Hotel
Contents
INTRODUCTION 3
ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) IN HILTON GROUP OF HOTELS 4
*IMPLEMENTATION OF ICT IN FRONTOFFICE OPERATIONS 5
*IMPLEMENTATIONOF ICT IN MARKETING, DISTRIBUTION AND SALES 6
*BACK OFFICE USE OF ICT IN HILTON HOTELS 8
*EMERGING NEW TRENDS IN INFORMATION AND COMMUNICATION TECHNOLOGY 9
*SAFETY AND SECURITY USE OF ICT IN HILTON HOTEL 11
*ENERGY SAVING ASPECTS IN HILTON HOTEL 12
CONCLUSION: 13
REFERENCES: 14
INTRODUCTION
Tourism and Hospitality are two major industries of service sector. Basic concept of tourism and hospitality is depending upon providing customer services. Both the industries are co-related with each other. In this global environment ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) plays a vital role in any industry. Hospitality and tourism industry are also applying ICT in their industry. ICT helps the industry each and every aspect of business. In this competitive environment it is very important for the companies to update and develop their skills to run the business smoothly. ICT has applied it in all industries whether the industry is small or big. ICT refers to the interaction of audio visual and telephone networks with computer network through link system (Buhalis, 2003). Global establishment of business is very important. With the invention of Internet scenario of business has expanded a lot. Now each n every step of business ICT is required.
Hospitality and tourism industries are the largest industries in the world both industries are related with each other. Both the Industries provide product and services to customers. With the emergence of ICT companies can market their products globally. Therefore all the tourism and hospitality organisations market their business online. It saves time and money of the company. Companies usually design their web sites to
A Case Study of Hilton Hotel
Contents
INTRODUCTION 3
ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) IN HILTON GROUP OF HOTELS 4
*IMPLEMENTATION OF ICT IN FRONTOFFICE OPERATIONS 5
*IMPLEMENTATIONOF ICT IN MARKETING, DISTRIBUTION AND SALES 6
*BACK OFFICE USE OF ICT IN HILTON HOTELS 8
*EMERGING NEW TRENDS IN INFORMATION AND COMMUNICATION TECHNOLOGY 9
*SAFETY AND SECURITY USE OF ICT IN HILTON HOTEL 11
*ENERGY SAVING ASPECTS IN HILTON HOTEL 12
CONCLUSION: 13
REFERENCES: 14
INTRODUCTION
Tourism and Hospitality are two major industries of service sector. Basic concept of tourism and hospitality is depending upon providing customer services. Both the industries are co-related with each other. In this global environment ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) plays a vital role in any industry. Hospitality and tourism industry are also applying ICT in their industry. ICT helps the industry each and every aspect of business. In this competitive environment it is very important for the companies to update and develop their skills to run the business smoothly. ICT has applied it in all industries whether the industry is small or big. ICT refers to the interaction of audio visual and telephone networks with computer network through link system (Buhalis, 2003). Global establishment of business is very important. With the invention of Internet scenario of business has expanded a lot. Now each n every step of business ICT is required.
Hospitality and tourism industries are the largest industries in the world both industries are related with each other. Both the Industries provide product and services to customers. With the emergence of ICT companies can market their products globally. Therefore all the tourism and hospitality organisations market their business online. It saves time and money of the company. Companies usually design their web sites to