ECO261
CHAPTER 6:
TERTIARY SECTOR
Copyright AAZ/ECO261/FPPPHG
1
Types of services:
Copyright AAZ/ECO261/FPPPHG
2
Copyright AAZ/ECO261/FPPPHG
3
The Structure of Tertiary Sector
Contributed 57% to GDP in 2002, increased by 10% since 1990
Contributed 58% of total employment in
2002
Play vital role in its linkage with other sectors The next engine growth
Copyright AAZ/ECO261/FPPPHG
4
Public Sector
In Malaysia the role of public service and administration has significantly changed over the years, in line with the country's economic growth and development. Its mission, objectives and functions have, in fact, undergone various degrees of reform, especially under the explicit and implicit influences of changes in public policies, development strategies and initiatives. These reforms took place in two distinctive phases, namely the period of rapid economic growth in 1960s and 1970s which required development administration and institution building, and the period from 1980 to the present which necessitated the consolidation and qualitative upgrading of the government machinery.
Copyright AAZ/ECO261/FPPPHG
5
Measures to increase the efficiency of the public sector
1.
Total Quality Management
‐ as a standard model for quality management in the public sector.
‐ based on principles such as top management support, strategic planning, teamwork, quality assurance,etc. ‐ it is aimed at laying the foundation for a quality culture in public sector organisations.
‐ these quality culture emphasized values such as timeliness, innovativeness, meeting targets, responsiveness to customer needs & cost consciousness. Copyright AAZ/ECO261/FPPPHG
6
2.
Implementation of Client’s Charter
‐ it is a written commitment & assurance by agencies that their output will comply with the declared standards of quality conforming to expectations & requirements of their clients.
‐ in 1993, The Best
TERTIARY SECTOR
Copyright AAZ/ECO261/FPPPHG
1
Types of services:
Copyright AAZ/ECO261/FPPPHG
2
Copyright AAZ/ECO261/FPPPHG
3
The Structure of Tertiary Sector
Contributed 57% to GDP in 2002, increased by 10% since 1990
Contributed 58% of total employment in
2002
Play vital role in its linkage with other sectors The next engine growth
Copyright AAZ/ECO261/FPPPHG
4
Public Sector
In Malaysia the role of public service and administration has significantly changed over the years, in line with the country's economic growth and development. Its mission, objectives and functions have, in fact, undergone various degrees of reform, especially under the explicit and implicit influences of changes in public policies, development strategies and initiatives. These reforms took place in two distinctive phases, namely the period of rapid economic growth in 1960s and 1970s which required development administration and institution building, and the period from 1980 to the present which necessitated the consolidation and qualitative upgrading of the government machinery.
Copyright AAZ/ECO261/FPPPHG
5
Measures to increase the efficiency of the public sector
1.
Total Quality Management
‐ as a standard model for quality management in the public sector.
‐ based on principles such as top management support, strategic planning, teamwork, quality assurance,etc. ‐ it is aimed at laying the foundation for a quality culture in public sector organisations.
‐ these quality culture emphasized values such as timeliness, innovativeness, meeting targets, responsiveness to customer needs & cost consciousness. Copyright AAZ/ECO261/FPPPHG
6
2.
Implementation of Client’s Charter
‐ it is a written commitment & assurance by agencies that their output will comply with the declared standards of quality conforming to expectations & requirements of their clients.
‐ in 1993, The Best