emotional intelligence
MTD Training
Emotional Intelligence
Download free eBooks at bookboon.com
2
Emotional Intelligence
© 2010 MTD Training & Ventus Publishing ApS
ISBN 978-87-7681-600-1
Download free eBooks at bookboon.com
3
Contents
Emotional Intelligence
Contents
Preface
7
1.
1.1
1.2
1.3
1.4
Overview of Emotional Intelligence
Introduction
Theories of Multiple Intelligences
The Importance of Emotions
Emotions and the Brain
9
9
10
11
13
2.
2.1
2.2
2.2.1
2.2.2
2.2.3
2.2.4
Why Emotional Intelligence Matters in the Workplace
Introduction
Case Study Examples
The Value of Optimism
Cost-Savings from EI
Emotionally Intelligent Leaders
EI and Safer, Happier Workplaces
15
15
17
17
18
18
21
3.
3.1
3.2
3.3
3.4
Models of Emotional Intelligence
Introduction
The Ability-Based Model
The Trait Model of EI
Mixed Models of EI
22
22
22
23
24
e Graduate Programme for Engineers and Geoscientists
I joined MITAS because
I wanted real responsibili
Please click the advert
Maersk.com/Mitas
Real work
Internationa
al
International opportunities wo or ree work placements
Month 16
I was a construction supervisor in the North Sea advising and helping foremen he solve problems s Download free eBooks at bookboon.com
4
Contents
Emotional Intelligence
Self-Awareness
Introduction
Emotional Self-Awareness
Introduction
Increasing Self-Awareness
Accurate Self-Assessment
What Self-Assessment Involves
Tools for Self-Assessment
Forecasting Your Feelings
Self-Confidence
Forecasting Your Feelings
Self-Confidence
26
26
26
26
27
30
30
30
33
33
34
35
5.
5.1
5.2
5.2.1
5.2.2
5.2.3
5.3
5.4
5.5
5.6
5.7
Self-Management
Introduction
Self-Control
Reflection
Reframing
Rehearsal
Trustworthiness
Conscientiousness
Adaptability
Achievement Orientation
Emotional Intelligence
Download free eBooks at bookboon.com
2
Emotional Intelligence
© 2010 MTD Training & Ventus Publishing ApS
ISBN 978-87-7681-600-1
Download free eBooks at bookboon.com
3
Contents
Emotional Intelligence
Contents
Preface
7
1.
1.1
1.2
1.3
1.4
Overview of Emotional Intelligence
Introduction
Theories of Multiple Intelligences
The Importance of Emotions
Emotions and the Brain
9
9
10
11
13
2.
2.1
2.2
2.2.1
2.2.2
2.2.3
2.2.4
Why Emotional Intelligence Matters in the Workplace
Introduction
Case Study Examples
The Value of Optimism
Cost-Savings from EI
Emotionally Intelligent Leaders
EI and Safer, Happier Workplaces
15
15
17
17
18
18
21
3.
3.1
3.2
3.3
3.4
Models of Emotional Intelligence
Introduction
The Ability-Based Model
The Trait Model of EI
Mixed Models of EI
22
22
22
23
24
e Graduate Programme for Engineers and Geoscientists
I joined MITAS because
I wanted real responsibili
Please click the advert
Maersk.com/Mitas
Real work
Internationa
al
International opportunities wo or ree work placements
Month 16
I was a construction supervisor in the North Sea advising and helping foremen he solve problems s Download free eBooks at bookboon.com
4
Contents
Emotional Intelligence
Self-Awareness
Introduction
Emotional Self-Awareness
Introduction
Increasing Self-Awareness
Accurate Self-Assessment
What Self-Assessment Involves
Tools for Self-Assessment
Forecasting Your Feelings
Self-Confidence
Forecasting Your Feelings
Self-Confidence
26
26
26
26
27
30
30
30
33
33
34
35
5.
5.1
5.2
5.2.1
5.2.2
5.2.3
5.3
5.4
5.5
5.6
5.7
Self-Management
Introduction
Self-Control
Reflection
Reframing
Rehearsal
Trustworthiness
Conscientiousness
Adaptability
Achievement Orientation