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Exam 3 Study Guide
MIS Exam 3 Study Guide

I. IT Governance and Project Management – CDM, NEU, Brose, Capital One, Choice Point

1. How can we use the Project Life Cycle and the triple constraint triangle to assess a project’s performance?

CDM:
They had a library of technical best practices from past projects stored in-house. Most employees knew each other
Then company grew and a dispatcher emailed engineers and scientist with questions. He was a knowledge-sharing platform. Then it was changed to an intranet of technical disciplines.
They also had ways of contacting experts through emails or contact info.
CDM then changed to an ERP system and added a decision support platform to assess actual projects outcomes against best practices knowledge to continuously improve.

Project life cycle: It lets reassess the projected solutions and improve it to have more efficient results that best fits the organization. With CDM they changed the way they managed knowledge multiple times. The PLC allowed them to implement a solution that was best for the company at that time. As the company grew they were able to reassess their solutions and change it.
Project triple constraint triangle: When CDM had to increase the scope of their knowledge management solution that meant increasing cost (more dispatchers – Intranet – ERP system). Every time they reassessed their problem they had to incur more expenses.

Brose
Implemented an ERP system to connect their growing business from acquisitions
They were able to collect data about key processes and it helped them learn about weaknesses and improve them like forecasting and long term planning
They were able to implement the new system nicely with a consulting team that collaborated with end-users and gave training.
They had a pilot approach. First testing new system with one plant and then expanding it to other plants
Project life Cycle: The way the project was planned, designed and implemented helped with the success of the

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