F&B Training Manual
Training manual
Introduction:
Food and beverage service training prepares workers to greet customers, take food and drink orders, serve food and beverages, and explain menu items. Food and beverage service workers are considered the front line of customer service in full-service restaurants, casual dining eateries, and other food service establishments. Most food and beverage service jobs do not require a great deal of education; training is generally completed while on the job.
Job description:
Restaurant servers ensure that patrons have an enjoyable dining experience by providing quality customer service. Servers work in the front of the business taking orders, serving food and drinks and removing dinnerware from the table in a timely manner. 1. Greets all guests with enthusiasm and friendliness. 2. Serves food and beverages in an appropriate manner consistent with company standards. 3. Answers guest questions about food, beverages, and our facilities accurately and in a friendly manner. 4. Does side work during non-busy hours. 5. Provides the highest level of service in accordance with our standards. 6. Identifies food orders when ready and delivers items to tables in a timely manner. 7. Maintains a professional appearance at all times. 8. Reports to work as scheduled, in uniform, and ready to be in position. 9. Follows checklists and standard operating procedures. 10. Maintains a safe, clean, organized, and stocked work area. 11. Performs duties as assigned. 12. Maintains full knowledge of menus, recipes, and other pertinent information. 13. Constantly increasing knowledge of food, beverages, and other products and services. 14. Ensures that guests have a positive and memorable experience at Nine Irish Brothers. 15. Responsible for constant sanitation, organization, and proper food handling. 16. Prepares work area for opening, mid-shift, or closing in accordance with company standards.
Introduction:
Food and beverage service training prepares workers to greet customers, take food and drink orders, serve food and beverages, and explain menu items. Food and beverage service workers are considered the front line of customer service in full-service restaurants, casual dining eateries, and other food service establishments. Most food and beverage service jobs do not require a great deal of education; training is generally completed while on the job.
Job description:
Restaurant servers ensure that patrons have an enjoyable dining experience by providing quality customer service. Servers work in the front of the business taking orders, serving food and drinks and removing dinnerware from the table in a timely manner. 1. Greets all guests with enthusiasm and friendliness. 2. Serves food and beverages in an appropriate manner consistent with company standards. 3. Answers guest questions about food, beverages, and our facilities accurately and in a friendly manner. 4. Does side work during non-busy hours. 5. Provides the highest level of service in accordance with our standards. 6. Identifies food orders when ready and delivers items to tables in a timely manner. 7. Maintains a professional appearance at all times. 8. Reports to work as scheduled, in uniform, and ready to be in position. 9. Follows checklists and standard operating procedures. 10. Maintains a safe, clean, organized, and stocked work area. 11. Performs duties as assigned. 12. Maintains full knowledge of menus, recipes, and other pertinent information. 13. Constantly increasing knowledge of food, beverages, and other products and services. 14. Ensures that guests have a positive and memorable experience at Nine Irish Brothers. 15. Responsible for constant sanitation, organization, and proper food handling. 16. Prepares work area for opening, mid-shift, or closing in accordance with company standards.