Hotel departments
THE MINISTRY OF CULTURE AND TOURISM OF AZERBAIJAN REPUBLIC
AZERBAIJAN TOURISM INSTITUTE
THE “HOTEL AND RESTARAUNT BUSINESS” DEPARTMENT
The subject: “Tourism and Hotel business”
Topic: “The hotel departments and their functions”
COURSE WORK
Specialization: Tourism and hotel management
Faculty: Tourism and hospitality
Course: 1
Student: Sara Racabli
BAKU - 2014
Maintenance
Enter........................................................................................................................3
Chapter 1.Front of Hotel(departments which are visible by guests at first).......... 5
1 The departments which related with rooms and their functions.
Room division departments.................................................................... 5
2 Organizing saling products of and services.Sales and marketing department.............................................................................................. 8
3 Oraganizing service of catering of visitors.Food and beverage department.............................................................................................. 10
Chapter 2.Back of Hotel(departments which are invisible at first by guests)........ 15
1 Processes dealed to recruiment process, organizing stuff management, training and etc.Human resources department............................................................................................... 15
2 Organizing of providing salaries of stuff,night audit.Accounting department................................................................................................17
3 Hotel infrastructure maintenance providing.Engineering department............................................................................................... 20
4 Providing guest comfort in rooms.Housekeeping department.................22
AZERBAIJAN TOURISM INSTITUTE
THE “HOTEL AND RESTARAUNT BUSINESS” DEPARTMENT
The subject: “Tourism and Hotel business”
Topic: “The hotel departments and their functions”
COURSE WORK
Specialization: Tourism and hotel management
Faculty: Tourism and hospitality
Course: 1
Student: Sara Racabli
BAKU - 2014
Maintenance
Enter........................................................................................................................3
Chapter 1.Front of Hotel(departments which are visible by guests at first).......... 5
1 The departments which related with rooms and their functions.
Room division departments.................................................................... 5
2 Organizing saling products of and services.Sales and marketing department.............................................................................................. 8
3 Oraganizing service of catering of visitors.Food and beverage department.............................................................................................. 10
Chapter 2.Back of Hotel(departments which are invisible at first by guests)........ 15
1 Processes dealed to recruiment process, organizing stuff management, training and etc.Human resources department............................................................................................... 15
2 Organizing of providing salaries of stuff,night audit.Accounting department................................................................................................17
3 Hotel infrastructure maintenance providing.Engineering department............................................................................................... 20
4 Providing guest comfort in rooms.Housekeeping department.................22