3.e-business-the use of internet technologies to work and empower business. Enterprise collaboration systems-use of software tools to support communication, coordination, and collaboration. E-commerce- buying, selling, marketing, and servicing of products services and information. 4.operations support systems-produce a variety of information products for internal and external use; however, they do not emphasize the specific information products that can best be used by managers. Transaction processing systems-record and process the data resulting from business transactions. Process control systems-monitor and control physical processes.
Enterprise collaboration systems-Enhance team and workgroup communications and productivity; include applications called office automation systems. Management support systems-When information system applications focus on providing information and support for effective decision making. Management information systems-provide information in the form of reports and displays. Decision support systems-provide interactive ad hoc support. Executive information systems-critical information from MIS,DDS, and others.
5.Five base resources of information are people,hardware,software,data, and networks. Data resources are transformed by information processing.
Information processing consists of the system activities of input, processing, output, storage, and control.6.Michael porters five competitive forces
(1)the rivalry of competitors within its industry(2)the threat of new entrants into an industry and its markets(3) the threat posed by substitute products that might capture market share(4)the bargaining power of customers(5)the bargaining power of suppliers.
Five competitive strategies are Cost leadership, Differentiation,